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Clinical Admin Burnout: Is Your EHR a Contributing Factor?

irritable due to burnout

Clinical administrators are the unsung heroes of healthcare practices. They oversee the operational aspects of healthcare facilities, managing budgets, staff schedules, and facility maintenance while communicating with medical staff and patients.

However, the high workload, lack of resources, and inefficient electronic health records (EHRs) lead to burnout for these non-clinical staff. This issue exacerbates the ongoing staffing crisis impacting the healthcare industry.

Addressing clinical admin burnout requires a multifaceted approach that can help clinics ensure efficient workflow, regulatory compliance, and quality patient care. By applying this approach effectively, clinics can retain a reliable ally in improving their operations.

The Role of Electronic Health Records in Healthcare

EHRs efficiently manage patients’ medical data, replacing traditional paper charts. They contain a wealth of information, including medical history, treatment plans, immunization dates, allergies, radiology images, and laboratory test results. 

EHR solutions are accessible to authorized healthcare providers in different settings and provide a comprehensive overview of a patient’s health status. For admin staff, EHRs offer several benefits: 

  • Efficiency: Automated features and electronic workflows can reduce the need for manual data entry.
  • Accuracy: With standardized data entry and electronic documentation, administrative staff can ensure the accuracy and completeness of patient records.
  • Accessibility: Clinical administration staff can quickly retrieve patient records, review medical histories, and communicate with other healthcare providers, improving coordination of care.
  • Security: EHRs offer robust security features to protect patient information, ensure compliance with privacy regulations like HIPAA, and mitigate the risk of data breaches.
  • Integration: EHRs can integrate with other healthcare systems, such as practice management software, telehealth platforms, and electronic prescribing systems. 
  • Analytics and Reporting: EHRs enable administrative staff to generate reports, analyze trends, and track key performance indicators related to patient care, financial metrics, and operational efficiency. 
  • Patient Engagement: Administrative staff can support patients using patient portals to access their health information, request prescription refills, and communicate with their providers online.

Curious about the impact of our EHR solutions on real practices? Dive into our testimonials to hear success stories and learn how we’ve empowered healthcare practices nationwide.

Understanding the Link Between EHRs and Burnout

Many clinical administrators experience burnout due to EHRs lacking intuitive features and technological solutions that overpromise. Such issues result in the following scenarios:

Lengthy Visit Notes

Clinical administrators experience burnout from the time-consuming task of completing visit notes in the EHR. Detailed documentation is crucial for accurate patient records and billing, but the pressure to complete notes efficiently while maintaining quality is stressful.


EHR systems that require excessive clicking and navigating through multiple screens lead to frustration and burnout. Clinic administrators spend significant time navigating the system rather than focusing on patient care or other essential tasks.

Beyond Office Hours 

Sometimes, administrative staff have to spend extra hours in the office to complete EHR-related tasks. This blurring of work-life boundaries results in exhaustion and reduced job satisfaction.

Workflow Inefficiencies

Unproductive workflows or features within the EHR system frustrate administrators. This frustration may stem from repetitive tasks, cumbersome interfaces, or limitations in functionality, contributing to burnout over time.

Growing Patient Demands

As healthcare facilities grow and serve larger patient populations, clinical administrators face increased pressure to manage higher volumes of patient data and administrative tasks. This increased workload strains resources and exacerbates exhaustion.

Unmet Urgency 

When clinic administrators encounter technical issues or need assistance with the EHR system, delays in receiving professional technical support worsen stress and frustration. This lack of timely support hinders productivity and amplifies stress.

Patient Frustration

Patient portals integrated into EHR systems are intended to enhance patient engagement. However, patients may become frustrated if these portals are challenging to navigate, unreliable, or lack practical features. Clinical administrators may experience burnout from managing patient complaints and addressing issues related to the EHR system’s functionality.

Unsurprisingly, almost half of non-clinical professionals, including administrators, lab technicians, and food service workers, have reported burnout. They also intend to leave their jobs within two years.

Strategies for Addressing EHR-Related Burnout

Dealing with EHR-related burnout triggers can be a daunting task. Rather than searching for a cookie-cutter solution, healthcare practices should allow clinical administrators to lead the change. 

By adopting a multi-pronged approach and taking direction from administrators, practices can take several steps to minimize EHR-related stress and prevent burnout among clinical administrators. These steps include:

1. Invest in electronic health records software with intuitive interfaces, streamlined workflows, and customizable features. User-friendly systems reduce administrators’ cognitive strain and make tasks easier to navigate.

2. Review admin workflows and implement processes to minimize redundant tasks. Customizing EHR templates, automating routine tasks, and integrating with other systems streamline workflows and reduce administrative burden.

3. Use channels for open communication and regular feedback between clinical administrators and leadership. Encourage administrators to provide input on EHR usability and participate in decision-making processes related to system optimization.

4. Provide thorough training and ongoing support to administrators on EHR usage. Training should cover basic functionalities, advanced features, shortcuts, and troubleshooting techniques. Engage every team member to contribute to EHR tasks to distribute the workload accordingly

5. Monitor EHR usage metrics and satisfaction surveys to identify areas for improvement. Regularly update systems with user-driven enhancements to address pain points.

6. Integrate Single Sign-On (SSO) functionality into the EHR system to streamline access to multiple applications clinical administrators use. SSO allows administrators to sign in once and access all authorized systems seamlessly, reducing the need for repetitive logins.

By implementing these strategies, practices create a supportive work environment, optimize EHR usage, and mitigate stressors that cause burnout among clinical administrators.


Despite their design and objectives, electronic health records can pose various challenges that adversely affect the clinical administrator’s role and cause long-term effects such as burnout. 

To address these challenges, healthcare practices must prioritize user experience, provide appropriate training and support, streamline workflows, and invest in EHR systems that meet the needs of clinical administrators and staff. By taking proactive measures, practices can mitigate burnout and promote the overall well-being of their clinic administrators.

Tap Into Our Expertise 

Are EHR challenges causing stress and burnout for your clinical administrators? With over 40 years of experience as an A+ rated EHR provider by BBB, 1st Providers Choice understands the importance of addressing these feature issues head-on. 

We offer the best solutions, from seamless transitions to superior EHR systems to nationwide training and implementation support. Prioritize user experience, streamline workflows, and safeguard your clinical administrators’ well-being. 

Let’s work together to create a healthier, more efficient healthcare environment. Reach out today to learn more!

See Practice Success Clearly: Upgrade Your Ophthalmology EMR

Ophthalmology EMR

Are you tired of struggling with a generic electronic medical record (EMR) that doesn’t fit your ophthalmology practice’s specific needs? It may be time for an upgrade! 

Switching to an ophthalmology-specific EMR allows you to customize functionalities that simplify documentation. The result? Your practice runs more efficiently while patients receive top-notch care. Its benefits extend to improved data accuracy and enhanced clinical workflows.

In this blog, we’ll explore the benefits of upgrading your ophthalmology EMR software. We’ll provide insights to help you determine whether an upgrade suits your clinic and offer a roadmap for implementing it.

Why Upgrade to an Ophthalmology EMR System?

Advanced EMR systems empower ophthalmology clinics with documentation and diagnostic capabilities. Here’s a list of reasons why an ophthalmology clinic like yours should consider an EMR upgrade:

Specialized Documentation 

Ophthalmology EMR systems are tailored to the specific needs of eye care, offering structured templates and terminology relevant to eye conditions, exams, and treatments. This specialization simplifies documentation and ensures complete patient records.

Integrated Workflow

Ophthalmology systems often feature workflow enhancements, such as integration with diagnostic devices, automated coding, and streamlined scheduling. These features improve operational efficiency and free up staff time for focused patient care.

Advanced platforms integrate with equipment that supports diagnosis and treatment planning. Such devices include: 

  • Image management and analysis tools
  • Imaging results such as retinal scans
  • Visual field tests
  • Optical coherence tomography (OCT) scans

Enhanced Communication

Ophthalmology electronic medical records facilitate communication between ophthalmologists, optometrists, and other healthcare providers involved in patient care. By sharing patient updates via EMRs, these providers can work more effectively and deliver high-quality eye care.

Patient Engagement

Modern ophthalmology EMR systems offer patient portals where patients can access their medical records, review treatment plans, and communicate with their eye care providers. This empowers patients to participate in their eye health.

Compliance and Security

Digital ophthalmology platforms are designed to comply with relevant healthcare regulations such as the Health Insurance Portability and Accountability Act (HIPAA). Upgrading to a compliant EMR system reduces the risk of non-compliance penalties while ensuring the security of patient information.

Data Analytics and Reporting

Ophthalmology electronic health records offer clinics a range of reporting capabilities that can be leveraged to track key performance indicators and areas for improvement. Access to data-driven insights supports the clinic’s quality improvement initiatives and clinical outcomes.

Remote Access and Telemedicine Integration

Ophthalmology systems offer virtual consultations, remote monitoring, and teleophthalmology features. Upgrading to a system with telemedicine capabilities accommodates patients’ preferences for remote appointments.

Scalability and Future-Proofing

An ophthalmology electronic medical record software is designed to scale with the clinic’s growing needs, whether expanding to multiple locations, integrating with additional healthcare systems, or adopting emerging technologies. Upgrading ensures that the clinic remains adaptable in a rapidly evolving healthcare landscape.

Who Should Upgrade Their Ophthalmology EMR?

Recognizing where your ophthalmology clinic stands in its current workflows is crucial to appreciate the upgrade’s full impact. Clinics that can benefit from upgrading to a tailored EMR include facilities that are:

Operating without Ophthalmology-Specific EMRs

Generic EMR systems often lack specialized templates and terminology for accurate eye exam documentation, diagnoses, and treatments. As a result, ophthalmologists and clinic staff may spend more time navigating interfaces or creating templates from scratch. 

Facing Workflow Inefficiencies Due to EMR Limitations

Ophthalmology practices facing challenges such as slow documentation, difficulty accessing information, or lack of integration with diagnostic devices may benefit from upgrading to a more efficient EMR system.

Lacking Comprehensive Patient Engagement Features

Practices lacking engagement tools like online appointment scheduling, secure messaging, or patient portals may consider upgrading to software that offers complete patient engagement functionalities to boost communication.

Struggling with Outdated EMR Technology

Clinics using outdated or legacy EMR systems that lack modern features, support, or compatibility with current hardware/software may find value in upgrading to an advanced ophthalmology-specific EMR. 

For some practices, the upgrade is a means to keep pace with industry standards. For others, like the Veterans Affairs Department, it’s a means to correct a system that harms patients through mishandled records.  

Multi-Specialty Clinics with Ophthalmology Departments

Facilities operating as multi-specialty clinics but with separate systems for each specialty, including ophthalmology, may benefit from consolidating their EMR software into a unified platform to improve data sharing and enhance care coordination across specialties.

Practices Looking to Enhance Telemedicine Capabilities

Clinics looking to expand their telemedicine services or integrate teleophthalmology into their practice may consider upgrading to a customized EMR system with telemedicine features. They would need software that facilitates remote consultations, virtual exams, and remote monitoring of eye conditions.

Upgrade Plan for Ophthalmology EMR

What does an EMR upgrade look like for ophthalmology clinics? A standard process entails these steps:

1. Assessment and Planning Phase

  • Identify Needs. Evaluate the current EMR system and assess its strengths and weaknesses.
  • Research Solutions. Research ophthalmology-specific EMR vendors and solutions to find the best fit for the clinic’s requirements.
  • Budgeting. Determine the budget for the upgrade, considering software costs, implementation fees, training expenses, and any additional hardware requirements.

2. Implementation Phase

  • Data Migration. Migrate patient records, clinical data, and administrative information from the old system to the new EMR platform.
  • Customization. Work with the vendor to customize the EMR system to align with the clinic’s ophthalmology needs. For example, an ICU in Utah tailored and tested an EMR-based protocol that automatically selects lubricating ointment to prevent exposure keratopathy; the researchers found success in this low-cost method, which increased ointment use per day to 155%
  • Training. Provide training sessions for ophthalmologists, optometrists, technicians, and administrative staff to ensure proficiency in using the new EMR system.
  • Integration. Integrate the new system with existing practice management software, diagnostic devices, billing systems, and other healthcare IT infrastructure.

3. Optimization Phase

  • Testing. Conduct testing and quality assurance procedures to identify and address any issues, bugs, or discrepancies in the EMR system’s functionality.
  • User Feedback. Gather feedback from end-users (e.g., clinicians, staff, and patients) regarding their experience with the new EMR system’s dashboard, user interface, and workflow efficiency.
  • Optimization. Make necessary adjustments and configuration changes based on user feedback to enhance usability and maximize productivity.

4. Go-Live and Transition Phase

  • Deployment. Schedule the deployment of the new ophthalmology system across the clinic’s locations or departments.
  • Transition Support. Provide ongoing support and assistance to clinicians and staff during the transition period to ensure a seamless adoption of the new EMR.
  • Monitoring. Track system performance, adoption rates, and any post-implementation issues that may arise and address them promptly.

Measuring the Success of Your EMR Upgrade

Upgrading your EMR can be a game-changer for your clinic, but it is also a significant financial investment. To make the most of this asset, it’s essential to measure success and ensure that you’re getting the expected returns.

To evaluate the success of your EMR upgrade, use the following key metrics:

1. Improved Workflow Efficiency

  • Documentation time
  • The number of patients seen

2. Enhanced Patient Care

  • Patient wait times
  • Patient satisfaction scores
  • Clinical outcomes

3. Regulatory Compliance

  • HIPAA compliance status
  • Audit findings
  • Data security incidents

4. Financial Performance

  • Revenue cycle metrics 
  • Return on investment

5. Staff Satisfaction and Adoption

  • User satisfaction surveys
  • EMR utilization rates
  • Training completion rates

6. System Reliability

  • System uptime 
  • Response time for support tickets

Partnering with 1st Providers Choice for Your EMR Upgrade

Ophthalmology clinics should take critical steps to upgrade to an EMR system that meets the specific requirements of this specialized field. To ensure continuous improvement, practices should closely monitor performance indicators and make necessary adjustments.

If you have questions about 1st Providers Choice’s ophthalmology EMR solutions or need assistance with your upgrade, speak with one of our dedicated product specialists. We provide personalized guidance and ensure your transition is smooth and successful. 

Alternatively, you can call 480-782-1116 to schedule a free software demonstration with 1st Providers Choice.

How To Choose a Certified EHR for Your Cardiology Practice

cardiology practice

Physicians and administrators recognize the benefits of incorporating intuitive electronic health record (EHR) systems into cardiology practices. You and the rest of your staff want an EHR that doesn’t make your heart race due to stress, right? Like you, many other clinics struggle daily with their current cardiology EHR platform. 

Some facilities fail to involve key stakeholders and consider their interests while implementing such systems. Others overlook their clinical, administrative, or billing workflows when selecting a cardiology EHR software

If you’re currently deciding which certified EHR to use or considering switching to a better one, this guide is here to assist you. It will help you identify the cardiology-specific workflows that can benefit from EHRs. Additionally, we provide a practical checklist that includes the essential features, helping cardiology practices like yours to maximize the tool in your daily operations.

Demystifying Certified EHRs

Like most healthcare practices, cardiology clinics handle sensitive healthcare data and must comply with regulatory standards. To meet these requirements, the best option for cardiology clinics is to use a certified EHR system. 

A certified cardiology EHR software is a platform that meets Meaningful Use requirements, is certified by the Office of the National Coordinator for Health Information Technology-Authorized Testing and Certification Body (ONC-ATCB), and supports compliance with regulations such as HITECH and the Health Insurance Portability and Accountability Act (HIPAA).

Assessing Your Cardiology Practice’s Needs

When choosing a certified EHR, it’s crucial to consider stakeholders’ feedback in your practice. To make an informed decision, it is recommended to involve the following individuals in the selection process:

  • Cardiologists or physicians
  • Practice administrators
  • IT specialists 
  • Compliance officers
  • Administrative staff

Each member plays a critical role in integrating EHRs. Some members may use electronic medical records (EMRs) for specific tasks, while others may be primary users who rely on the system heavily. Collaborating with crucial members ensures that their feedback is taken into consideration. 

Understanding workflow and practice requirements

Integrating an EHR into the following workflows allows cardiology practices to improve efficiency and clinical outcomes while complying with regulatory requirements.

Patient Registration and Check-In

Electronic clinical records facilitate efficient registration and check-in by capturing insurance information, medical history, and consent forms. Patients can complete registration forms online or through self-service kiosks, reducing paperwork for staff.

Order Management

Cardiology EMR software supports the electronic ordering of diagnostic tests, imaging studies, medications, and procedures from the patient’s chart. Integration with laboratory and imaging systems allows for seamless transmission of orders and results.

Clinical Decision Support

Digital health platforms provide clinical decision support tools such as drug-drug interaction alerts, allergy checks, and evidence-based guidelines tailored to cardiology practice. These tools help providers improve patient safety and adhere to clinical protocols.

Revenue Cycle Management

EHR systems streamline billing and revenue cycle management processes by capturing chargeable services and documenting medical necessity. Cardiology EHR billers need an EHR that can guarantee compliance with regulatory requirements such as HIPAA and Medicare Access and CHIP Reauthorization Act of 2015 (MACRA).

Clinical Documentation

Advanced software systems enable cardiologists and providers to create and access EMRs efficiently. Cardiology-specific templates and structured data entry tools help streamline the documentation of patient encounters.

Medication Management

EHRs offer features for electronic prescribing (e-prescribing) of medications, including dosage, frequency, route, and refills. Integration with pharmacy systems enables real-time access to medication history, formulary information, and medication reconciliation.

Quality Reporting

Digital medical records generate reports and analytics on population health metrics relevant to cardiology practices. Data aggregation, analysis, and reporting capabilities support participation in quality improvement initiatives, value-based care programs, and regulatory reporting requirements.

Identifying specific cardiology specialties

Different cardiology specialties and subspecialties have distinct documentation templates, diagnostic tools, billing codes, and quality measures that an accredited EHR system needs to support.

Examples of cardiology specialties and subspecialties include:

  • General cardiology
  • Interventional cardiology
  • Cardiac imaging
  • Pediatric cardiology

Evaluating patient volume and practice size

Understanding the volume of patients seen weekly, monthly, or annually helps determine the scalability and performance of the EHR solution. 

Similarly, the size of the practice, including the number of physicians, nurses, administrative staff, and support personnel, influences the complexity of EHR implementation. This covers training needs, workflow customization, and support requirements.

The Ultimate Cardiology EHR Checklist

Here’s a comprehensive list of cardiology-specific requirements to look for in your EHR:

ONC-Certified Features

A cardiology practice management solution that streamlines clinical workflows offers these tools:

  • Drug-drug and drug-allergy interaction checks
  • Laboratory test results
  • Medication reconciliation
  • Patient-specific education resources
  • Automatic log-off

User Experience

Cardiologists and healthcare professionals need intuitive navigation, clear layouts, and efficient workflows to access patient information and document encounters seamlessly. Cardiology software systems with a well-designed user interface enhance productivity, reduce errors, and promote user adoption across the practice.

Data Security

A certified EHR system should incorporate robust security features, including role-based access controls, encryption mechanisms, and data encryption both in transit and at rest. These security measures safeguard patient data integrity, confidentiality, and privacy in compliance with  HIPAA.

Cost Considerations

Cost is critical when considering EHR systems for your cardiology practice. Certified EHR systems may have higher upfront costs due to the certification process and ongoing maintenance expenses. However, some EHR providers offer flexible payment options to help mitigate these costs. 

It’s important not to overlook the potential return on investment (ROI) and long-term benefits of implementing a certified EHR system.

Vendor Support

The EHR vendor should provide reliable technical support services, including helpdesk assistance, software updates, and system maintenance.

Additionally, the vendor should offer training programs and user manuals to empower cardiology staff with the skills needed to leverage the full capabilities of the EHR system efficiently.

Regulatory Compliance

Verify if the software has been certified in the Certified Health IT Product List (CHPL) to ensure its reliability and security.  If you are using Intelligent Medical Software (IMS), you can check the CHPL for certification information, which includes its 42 certification criteria and nine clinical quality measures.


When selecting an EHR system for cardiology practices, ensure it has ONC-certified features. Opt for a reliable software solution with a user-friendly interface, strong security features, and technical support. 

To get the most out of EHRs, practices should collaborate with key stakeholders to tailor the workflows to their specific needs effectively. 

Tap Into Our Expertise

Are you searching for a reliable cardiology EHR solution? Discover IMS, offering ONC-certified EHR and practice management solutions. Enjoy user-friendly interfaces, top-tier security, and focused customer support. 
Take advantage of the many benefits IMS offers. Call (480) 782-1116 or complete this form to improve your practice’s efficiency with a top-quality EHR system.

ICD-11 and Its Impact on Your EHR

doctor explaining the diagnosis - ICD-11

Transitioning from ICD-9 to ICD-10 has presented practices with challenges, including temporary disruptions in workflow and productivity. To avoid repeating past hurdles, many practices are looking at ways to prepare for an ICD-11 transition despite lacking a set implementation date.

The new coding system introduces updated and expanded code sets. These features enable healthcare professionals to create more detailed patient charts covering diagnoses, procedures, and treatments.

The new codes improve coding accuracy, which, in turn, ensures proper reimbursement. In this blog, we look into the impact of ICD-11 on electronic health records (EHRs). Also, we outline actionable steps to help your practice prepare for a seamless transition into this new coding framework.

Understanding ICD-11

ICD-11 is short for the 11th Revision of the International Classification of Diseases. It was updated by the World Health Organization (WHO) and used by practices worldwide. ICD-11 is a standardized classification of diseases and related factors, which allows providers, coders, and billers to document and track health data.

The new coding system consists of alphanumeric codes. Each code corresponds to a specific diagnosis or medical condition. This structure facilitates uniformity and consistency in healthcare documentation and reporting.

The developers structure the new codes into chapters, sections, and categories. The latter is based on disease etiology, anatomy, and other factors. This structure allows codes to capture variations in disease manifestations and severity.

Besides primary diagnosis codes, ICD-11 includes codes for:

  • Secondary diagnoses
  • External causes of injury
  • Factors influencing health status

This coverage lets healthcare providers document relevant comorbidities, complications, and contributing factors. Medical coders and billers use ICD-11 in billing and reimbursement, while researchers apply it in epidemiological surveillance, health policy development, and research.

Differences between ICD-11 and ICD-10

ICD-11 and ICD-10 are classifications of diseases, but they differ in four aspects: 

Structure and Organization

  • ICD-11: The ICD-11 structure is more flexible and user-friendly compared to ICD-10. The coding system accommodates changes and updates through its modular structure. This means easier maintenance and adaptation to evolving healthcare needs.
  • ICD-10: The ICD-10 structure is more rigid and hierarchical. The developers organize codes into chapters, sections, and subsections. This makes it less adaptable and requires extensive updates to accommodate new health conditions.

Coding System

  • ICD-11: ICD-11 codes include more detailed codes compared to ICD-10. It also provides greater granularity in coding. This is valuable for more precise documentation of diseases, conditions, and health-related factors.
  • ICD-10: While ICD-10 provides a broad classification, it lacks the level of detail found in ICD-11. This can result in ambiguity when documenting certain health conditions.

Clinical Documentation and Coding

  • ICD-11: ICD-11 emphasizes the importance of clinical documentation. This system aims to improve coding accuracy and specificity through detailed documentation guidelines. It encourages providers to record patient diagnoses, procedures, and health encounters in depth.
  • ICD-10: The ICD-10 code requires thorough documentation but cannot always support this rule. Its structure and coding conventions limit the provider’s capability to do so.

Technology and Integration

  • ICD-11: The ICD Panel designed ICD-11 to be more compatible with modern technology. It offers support for interoperability with EHRs and health information systems. This means the new code makes it easier for providers to manage patient data.
  • ICD-10: Providers also use ICD-10 in EHRs and healthcare information systems. However, its older coding conventions present integration challenges for newer digital health technologies.

Impact of ICD-11 on EHR Systems

ICD-11 improves the providers’ level of specificity in documenting patient diagnoses. Adapting to these coding guidelines allows them to capture correct patient information. Furthermore, EHR providers must upgrade the software system to align with ICD-11’s detailed coding. 

Benefits and Challenges of Using ICD-11 in EHR

Implementing ICD-11 in EHR systems offers several benefits for practices. The coding system provides a standardized approach to capturing patient diagnoses and procedures. This leads to accurate clinical documentation and better patient outcomes.

Additionally, ICD-11 integration facilitates information exchange across healthcare settings. However, there are challenges associated with adopting ICD-11 in EHR systems. These hurdles include the following:

  • Time-consuming. Healthcare providers and staff will need training.
  • Resource-intensive. EHR systems need customization and upgrades to support ICD-11.
  • Technical challenges. Practices must ensure the compatibility between ICD-11 and the current EHR and other digital platforms.

Despite these challenges, the benefits of implementing ICD-11 outweigh the initial hurdles. EHR implementation and coding upgrades lead to efficient healthcare delivery.

Preparation for ICD-11 Transition

As the healthcare industry evolves, professionals must stay up-to-date with ICD-11. Here are some key points to remember to ensure your practice is ready for the coding update.

Training for Healthcare Providers, Coders, and Billers

Healthcare professionals need training to familiarize themselves with the new coding framework. These learning opportunities allow them to understand the system’s clinical documentation requirements. 

Coders’ training focuses on translating documentation into new codes. For billers, learning ICD-11 codes promotes the accurate processing of claims. Training and access to coding resources help professionals to be confident with ICD coding.

Upgrading EHR Systems to Support ICD-11

Practices work with their EHR vendors to upgrade their software to ICD-11. To align with the new coding structure, providers must update the following tools:

  • Code sets
  • Templates
  • Clinical decision support tools

Collaborating with vendors helps practices ensure complete ICD-11 integration into current workflows. They can perform testing and validation processes to check for coding accuracy.

Timeline for Implementation

Setting a clear timeline for applying ICD-11 is essential for healthcare organizations. This information allows clinics to plan and execute the transition. A standard timeline should cover the following:

  • Training sessions
  • System upgrades
  • Testing phases
  • Roll-out schedules

It is vital to allow enough time for staff to adapt to the new coding system. Practices must address any issues that may arise during the transition period. Providers, coders, and billers must stay informed on coding updates to adjust their workflows.


ICD-11 promises a more adaptable classification system compared to its predecessor, ICD-10. The new coding framework offers potential enhancements in coding accuracy and healthcare standards.

However, achieving a smooth transition requires collaborative efforts. By implementing robust planning strategies, practices can confidently navigate the transition while ensuring continued efficiency in clinical documentation and billing processes.

Choose the Top EMR/EHR Software

Discover the power of EMR-EHRs, your trusted partner in healthcare technology. Teaming up with 1st Providers Choice, we deliver cutting-edge EHR and practice management solutions tailored to meet medical coding standards. 

Our software ensures accurate claims processing and coding precision through testing and verification. Partner with us to improve your practice’s coding compliance and become ICD-11-ready. 

To learn how we can support your practice, contact us at (480)782-1116 or complete our form.

Occupational Therapy in the Digital Age: Leveraging EMR for Success

occupational therapy emr

According to a U.S. survey, roughly 28% of adults stated that they suffer from chronic low back pain. To alleviate this pain, occupational therapists perform ergonomic assessments to identify risk factors and suggest adjustments to the workstation.

To ensure employees’ safe return to work, therapists use evidence-based interventions and incorporate top-tier technologies, such as electronic medical records (EMRs). An occupational therapy EMR allows clinicians to track their patient’s progress, collaborate with other healthcare providers, and document interventions.

Join us for a deep dive into the benefits of customized EMRs for employee health and safety. Learn how these solutions can help occupational therapists improve treatment plans and ensure personalized care.

Understanding Technological Obstacles in Occupational Therapy

Adopting digital health platforms can be challenging for therapists despite their proficiency in embracing new technologies. The integration process can disrupt their routines without proper planning and support.

Some of the technical challenges include:

1. Tackling the Learning Curve

Occupational therapists must stay updated with the latest technological advancements, including occupational therapy software. Although it requires intensive effort, the long-term benefits are invaluable. With EMRs, they accurately evaluate occupation-related conditions and support health interventions from consultation to rehabilitation.

2. Exploring Confidentiality Concerns 

Strict data security and privacy standards are crucial when sharing patient information through EMRs. Practitioners can prevent unauthorized access or breaches by training and using the software’s access controls and encryption protocols.

3. Addressing Insurance and Billing Complexities

EMRs involve intricate interfaces between healthcare providers, insurance companies, and billing entities, requiring knowledge of digital and interoperability standards. To provide quality care and avoid legal ramifications, therapists must prioritize financial education, spanning from insurance landscapes to reimbursement structures.

4. Bridging the Interoperability Gap

One of the persistent challenges in healthcare is the lack of communication between EMRs, assistive devices, and telehealth platforms. When these systems are not designed to work together, it can lead to data silos, missed opportunities for collaboration, and delays in delivering care.

Critical Features of the Occupational Therapy EMR 

EMR provides benefits that outweigh its adoption challenges. As a specialized set of tools and applications, this solution assists healthcare organizations in managing and optimizing occupational health and safety programs.

With customized features, this software solution flags workplace hazards and facilitates an employee’s recovery and safe return to work. Here are some key aspects that occupational therapy practitioners frequently use:

Secure Check-In/Out

The therapy EMR software provides secure check-in and check-out options to employees and visitors who enter or exit a clinic. These options range from electronic badges to QR codes and biometric authentication that help guarantee accurate patient identification. 

Moreover, the auto check-in features enable patients to verify their demographic information, complete office forms electronically, and specify any health problems before seeing their occupational therapy clinician.

Efficient Appointment Scheduler

Managing and scheduling various health and safety-related appointments is vital for occupational therapy clinics. The scheduler feature of an occupational therapy EMR eliminates duplicate or erroneous entries by providing a user-friendly calendar interface. 

Additionally, the appointment scheduler has built-in modules enabling therapists like you to easily manage tasks and communicate with care team members.

Quick Letter and Form Generation

EMR software systems are equipped with various features that enable healthcare professionals to quickly create digital healthcare checklists, safety inspections, and audit forms. These systems provide customizable input fields that automate the process of producing letters and forms with auto-populated patient details and other relevant information.

Custom Reports

The EMR software has built-in analytics tools that help you analyze incidents, risks, and compliance data. For instance, IMS enables occupational therapists and their staff to create customized reports or choose from over 400 templates

Report features help practices optimize tracking critical wellness indicators and identify trends. Types of reports that therapists use include:

  • Workplace Exposure Monitoring documents employee’s exposures to workplace hazards. This information supports occupational therapy practitioners in assessing the impact of occupational hazards on employee’s health over time.
  • Injury and Illness Tracking is a report that focuses on work-related injuries and illnesses. Practitioners use this specific report to manage cases efficiently, record treatment plans, and monitor patient’s progress.
  • Functional Capacity Evaluations (FCEs) are assessments that highlight the individual’s ability to perform job-specific tasks and include appropriate work restrictions or accommodations.

Benefits of Occupational Therapy EMRs

With EMR occupational therapy solutions, therapists stand to gain numerous advantages, including:

Better Treatment Plans

EMRs play a crucial role in occupational therapy by streamlining treatment planning. Occupational therapy professionals use this centralized platform to easily collaborate and share patient information, making it possible to integrate various components of interventions into the electronic record. This integration includes diagnostic outcomes, treatment protocols, and rehabilitation plans. 

By leveraging the power of EMRs, occupational therapists elevate the quality of care they provide to their patients.

Comprehensive Data Analysis

In a California-based hospital, providers use their EMR to generate granular reports that reflect relevant factors (e.g., labor unions) to build focused strategies for addressing health disparities. This use case highlights the platform’s strengths in aggregating data and enabling robust data analysis to develop trend-based interventions for employee wellness.

Improved Progress Monitoring

EMR systems effectively track patients’ occupational health history, including their workplace exposures, medical examination records, and vaccination details. Occupational therapists can view all this information to understand their patient’s health needs and offer personalized interventions for better health outcomes. 

By using electronic progress data, therapists can deliver better care so patients achieve their health goals.

Personalized Care For Patients

As a distinct field, occupational therapy has requirements that vary widely from those of other medical specialties. To meet these unique requisites, clinicians need occupational therapy EMR software tailored to their practice workflows and health programs. 

A full integration ensures that the EMR becomes integral to the clinic’s broader strategy, promoting better health outcomes, reducing workplace injuries, and ensuring compliance with local regulations.

Seamless Workflow

Efficient communication is crucial in managing occupational health cases. Timely updates on a patient’s condition can significantly affect an employee’s safe return to work or continued absenteeism. 

Essentially, therapists must use EMRs to access essential information promptly and reduce miscommunication and time-consuming errors.

Key Takeaway

Ensuring a proactive approach to workplace safety involves using EMRs during and after the point of care. Beyond regulatory compliance, these systems pack many benefits that bolster occupational therapists’ efforts to improve patient tracking, streamline workflows, and develop better treatment plans.

Choose the Top EMR/EHR Software

At EMR-EHR, we recognize the vital importance of occupational therapists in evaluating and managing employee health emergencies and work-setting challenges. We designed our occupational therapy EHR software and EMR solutions with advanced features to support therapists in prioritizing employee safety and holistic wellness. 
If you want to learn more about our occupational therapy platform, please complete this form today.

Tailored Solutions: Customizing EMR Software for Specific ASC Needs

asc emr software

Ambulatory Surgery Centers (ASCs) are becoming increasingly popular among patients, healthcare providers, and insurers due to their cost-effectiveness and convenience. A recent report by Research and Markets reveals that the ASC market is valued at $36.54 billion in 2023 and is predicted to peak at $53.67 billion by 2029.

Despite the increasing demand for ASC services, these outpatient surgery centers face challenges in providing convenient scheduling, shorter wait times, and streamlined processes to their patients. To meet these demands, surgery centers are adopting ambulatory surgery center software systems specifically designed for fast-paced centers. 

This blog explores the unique challenges ASCs face in their operations, the benefits of specialized EMR systems for ASCs, and the features one should consider when choosing software for their ASC.

Understanding the Unique Requirements of Ambulatory Surgery Centers

Outpatient surgery centers face several challenges that are unique to their operations. 

  • Managing patient flow is challenging for ASCs as they deal with variabilities in procedure lengths, patient arrivals, and recovery times. 
  • Coordinating surgical schedules, allocating operating rooms, and staff assignments is another challenge that ASCs face. Balancing caseloads, accommodating surgeon preferences, and optimizing utilization rates for facilities and personnel can be time-consuming.
  • ASCs must adhere to strict protocols and safety standards throughout the surgical process, from pre-operative preparation to post-operative care. This involves ensuring proper assessment, obtaining informed consent, managing anesthesia, monitoring vitals, and addressing complications. 
  • ASCs must maintain accurate patient records, clinical documentation, and administrative data to support clinical decision-making, quality improvement initiatives, and regulatory reporting requirements. 

An ASC EMR software is essential in overcoming the challenges faced by ASCs. It offers a complete solution for managing patient information, improving workflows, facilitating communication, and ensuring compliance with regulations.

How EMR Software Can Benefit ASCs

Specialized EMR systems explicitly tailored for ASCs offer numerous benefits.

Enhanced Efficiency

ASC-specific EMR systems streamline workflows and optimize processes unique to ambulatory surgery settings. They offer templates and functionalities tailored to the needs of ASCs, such as pre-operative assessments, intraoperative documentation, and post-operative care plans.

These systems facilitate efficient scheduling of surgical procedures, allocation of resources, and management of patient flow, reducing wait times significantly.

Better Compliance

ASC EMR software systems help ASCs maintain compliance with agency requirements and accreditation standards, such as those set by the Accreditation Association for Ambulatory Health Care (AAAHC).

These systems incorporate built-in compliance features, such as alerts for incomplete information or reporting capabilities to track adherence to quality measures and regulatory mandates.

Improved Patient Care

Clinic EMR software supports high-quality care delivery by providing clinicians access to comprehensive patient records, including medical history, allergies, medications, and surgical documentation.

Built-in clinical decision support tools help providers in ASCs make informed decisions, reduce errors, and enhance patient safety by alerting them to potential drug interactions, allergies, and evidence-based guidelines.

Data Management and Reporting

An ASC management software enables efficient data management by centralizing patient information, clinical documentation, and administrative records in a secure digital format.

These systems offer robust reporting tools that allow ASCs to generate customizable reports on key performance indicators (KPIs), clinical outcomes, operational metrics, and financial performance.

Optimized Revenue Cycle Management

Specialized EMR solutions for ASCs integrate with billing and revenue cycle management modules to streamline the revenue cycle process from patient registration and insurance verification to claims submission and reimbursement.

These systems automate coding and billing processes, improve charge capture accuracy, reduce claim denials, and expedite reimbursement, optimizing the financial performance of ASCs.

Key Features to Consider in an EMR Software for ASCs

Here are some essential features when choosing a surgery center software for your ASC.

Customizable Templates

ASCs typically require an EMR that provides comprehensive clinical documentation capabilities tailored explicitly to surgical workflows. To facilitate structured data entry, healthcare providers use customizable templates.

At EMR-EHR, we provide various templates that cater to more than 30 medical fields. This range guarantees that physicians can use a standard orthopedic procedure report drafted from pre-built notes or a cardiac assessment report from pre-populated templates.

Integrated Medical Coding & Billing

Integrating billing and revenue cycle management modules ensures accurate charge capture, claims submission, and reimbursement tracking.

Our ASC billing software is designed to facilitate automated data entry from EMR-generated superbills and includes robust validations to prevent coding errors and missing authorizations. 

User-Friendly Design

When the interface is intuitive, staff members learn how to navigate the system and complete tasks without requiring extensive training sessions. Consequently, this saves ASCs time and resources spent on training initiatives.

EMR-EHR assists ASCs in installing IMS EMR software, designing a customized dashboard, and developing an interface that integrates well with third-party software.

Custom Reporting Tools

ASCs use reporting tools to monitor operational metrics like case turnover times, operating room and equipment utilization rates, staffing levels, and supply chain management. Identifying inefficiencies and bottlenecks helps ASCs optimize workflows and resource utilization.

With EMR-EHR, centers analyze ASC data with over 400 customizable reports for practice managers, administrators, and providers.


As ASCs expand to satellite facilities, scalable EMR systems provide centralized management and oversight capabilities. Administrators can manage patient records, clinical workflows, and admin functions across multiple locations, promoting standardization and collaboration among care teams.

EMR-EHR offers cloud-based EMR or EHR solutions, making the transition to a digital system hassle-free. The technology helps expand practices without substantial infrastructure overhauls.


Intuitive EMR systems provide a range of powerful features that allow surgery centers to overcome common workflow challenges. By utilizing automated scheduling and decision support tools, surgery centers achieve operational excellence and improve the overall ASC experience of their patients.

Tap Into Our Expertise 

Looking for a simple and reliable software solution for your ASC? Look no further! In collaboration with 1st Providers Choice’s 30+ years of expertise, our certified ASC solution guarantees scheduling, billing, and practice efficiency. Our EMR/EHR software allows you to schedule appointments easily, access real-time data analysis, and connect smoothly with other platforms.

Take the first step towards efficiency: request a demo of our ASC software today!

Streamlining Patient Care: Exploring Sleep Medicine EMR Solutions

sleep medicine emr

One main challenge that sleep medicine clinicians encounter with patient data care and management is the complexity of sleep disorders and the variability in diagnostic data.

Sleep medicine encompasses a range of disorders, such as insomnia and sleep apnea, that require specialized evaluations. The nuances of diverse diagnostic procedures and patient records pose a challenge for clinicians to manage data efficiently.

Sleep medicine practitioners collaborate with developers and vendors to customize electronic medical records (EMRs) or electronic health records (EHRs) for optimized patient data management. This blog highlights the benefits of EMRs in overcoming data management challenges in sleep medicine practice.

The Challenges in Sleep Medicine Patient Care

Sleep disorders cover many conditions, including insomnia, sleep apnea, narcolepsy, restless leg syndrome, and many others. Each disorder requires specific diagnostic tests, such as polysomnography (PSG), home sleep apnea testing (HSAT), multiple sleep latency testing (MSLT), and others. These tests generate large amounts of data, including physiological signals, sleep staging, respiratory events, and patient-reported outcomes.

Managing and interpreting this diverse array of data can be challenging for sleep medicine clinicians and practices. It requires robust systems and workflows for collecting, storing, and analyzing data accurately and efficiently.

Benefits of Implementing Sleep Medicine EMR

A sleep EMR is designed to ensure the accuracy and reliability of diagnostic data through seamless integration with various data sources and formats. This degree of integration streamlines the data collection process and ensures that test results are automatically imported into the patient’s electronic record.

An EMR must integrate with PSG machines and patient questionnaires to collect diagnostic data. This linkage provides sleep specialists with several benefits, including:

Improved Diagnostic Accuracy

Sleep medicine EMR systems have standardized protocols and templates for documenting patient encounters and interpreting diagnostic test results. These templates guide clinicians through the assessment process, which facilitates accurate interpretation of findings.

Enhanced Patient Engagement

Sleep medicine EMR systems enable patients to access their personal health information securely. Patients can review their sleep study results, medication lists, treatment plans, and other relevant data directly through the EMR portal. 

Also, many EMR or EHR systems include informational materials about sleep disorders, treatment options, lifestyle modifications, and sleep hygiene practices. By providing access to educational content within the EMR portal, patients can learn more about their sleep condition and make informed decisions about their care.

Streamlining Administrative Tasks 

Sleep medicine EHR or EMR systems automate documentation by allowing clinicians to input patient data directly into the electronic record during appointments, eliminating the need to manually transcribe handwritten notes and saving time spent on manual data entry.

In addition, EMR systems can integrate with insurance databases to verify patient insurance coverage and eligibility in real time.

Data-Driven Insights

Sleep electronic health record software incorporates data analysis tools that allow clinicians to track trends in patient symptoms, test results, and treatment responses over time. By identifying patterns and correlations in the data, clinicians can refine their diagnostic approach and adjust treatment plans as needed.

Key Features of Sleep Medicine EMR Solutions

EMR-EHR provides a roundup of integrated EMR features sleep specialists use to manage diagnostic data and streamline patient care. These features include:

Customizable Templates

Sleep medicine specialists utilize customizable templates in electronic medical record software to assess patients. These time-saving tools ensure consistent assessment across cases and help cover all relevant aspects of sleep disorders, reducing the risk of missing vital clinical information.

Integration Capabilities

Sleep specialists use the integration capabilities of EMRs to streamline workflows with diagnostic devices, guarantee secure data transfer, and reduce manual entry errors. These capabilities also extend to billing and telemedicine functionalities.

Secure Access and Compliance

Sleep medicine physicians take patient privacy very seriously and use strong access controls in medical records software to limit access to patient data based on roles. They work closely with us to ensure the software meets industry data security and privacy standards. This collaboration involves regular security assessments, vulnerability testing, and software updates to address potential risks.

Patient Portal

Implement online portals that allow patients to access their health records, including sleep study results, treatment plans, and medication lists. Our EMR-EHR patient portal enables patients to schedule appointments and communicate with sleep specialists.

Mobile Accessibility

A sleep specialist utilizes EMR software to enhance real-time data access and patient engagement in several ways:

  • Mobile Application. Mobile applications enhance patient engagement by providing convenient access to healthcare resources. These mobile apps help patients access their health records, receive medication reminders, track sleep patterns, and communicate with their sleep specialists from their smartphones or tablets. 
  • Secure Messaging. Enable secure messaging functionalities within the EMR system to facilitate communication between specialists and patients. Patients can use secure messaging to ask questions, report symptoms, and request prescription refills.
  • Telemedicine Integration. Integrate telemedicine platforms with the software for EMR to enable virtual consultations and remote monitoring. Telemedicine appointments allow sleep specialists to conduct follow-up visits, review treatment adherence, and adjust treatment plans in real-time. 
  • Appointment Scheduling. Online appointment scheduling through the EMR or patient portal allows patients to book appointments. Clinic staff use it to send automated appointment reminders via email or SMS to help reduce no-show rates.

Future Trends in Sleep Medicine EMR

Researchers have highlighted the multiple uses of AI in sleep medicine, according to a 2023 article published by Sleep Breath. These uses include scoring respiratory and sleep events in a sleep lab, diagnosing and treating sleep disorders, and improving population health.

Furthermore, the healthcare industry has become more open to AI and machine learning applications. In September 2023, an AI sleep disease analysis algorithm received approval from the US FDA. This algorithm analyzes large real-time volumes of multi-channel/time series sleep biosignals, which reduces sleep study significantly and facilitates timely diagnosis.

On the other hand, EMR software providers must conduct adequate studies to inform proper use and encourage greater acceptance of AI-integrated EMRs.


Sleep medicine clinicians working with patient data management face the challenge of dealing with complex sleep disorders and varying diagnostic data. To enhance the efficiency of managing patient data and improving care, sleep medicine practitioners collaborate with EMR or EHR providers to customize their software solutions.

Tap Into Our Expertise 

Experience seamless integration with EMR-EHR! Our sleep EHR and practice management software, in partnership with 1st Providers Choice, streamlines diagnostic accuracy and clinic management tasks.

Have questions or need assistance? Contact us now to speak with one of our sleep EMR specialists!

Next-Level Patient Safety: The Impact of E-Prescribing in EMR Systems

prescribing medication

Manual prescription often leads to administrative burdens and increased risks of medication errors, which can adversely affect patient safety. To address these issues, managed care pharmacists introduced electronic prescribing, the electronic generation and transmission of prescription orders between healthcare providers and pharmacies. 

Despite its benefits, adoption has been slow, with only 7% of medical doctors prescribing medication through their electronic medical records (EMR) software. With growing e-prescribing standards tied to incentives, more healthcare practitioners opted to adopt EMRs that feature e-prescribing. 

This blog explores the transition from traditional paper-based prescriptions to digital systems and how this shift positively impacts patient safety in the healthcare ecosystem.

What is Electronic Prescribing?

E-prescribing is a secure method that allows healthcare providers or prescribers to electronically access the health plan formulary, eligibility of patients, and their medication history at the point of care.

In the past, e-prescribing involved data entry and faxing. Nowadays, e-prescribing has evolved into a comprehensive application that offers a secure connection between pharmacies and various healthcare settings. Here’s a list of its different functionalities:

  1. E-prescribing software can flag potential drug interactions, allergies, or dosage discrepancies.
  2. EMR with integrated e-prescribing facilitates seamless communication between healthcare providers and pharmacies. 
  3. E-prescribing eliminates handwriting-induced errors by providing typed, precise prescriptions.
  4. Some advanced EMR software with e-prescribing can support patient adherence by providing reminders and educational resources. 
  5.  EMRs offer a comprehensive view of a patient’s medication history. 

The integration of e-prescribing within EMR systems represents a significant leap forward in patient safety. As of 2021, e-prescriptions accounted for 94% of all prescriptions filled, demonstrating the effectiveness of this innovative system.

How E-Prescribing Integration Helps With Patient Safety

E-prescribing has proven to be a game changer in mitigating traditional risks associated with manual prescription processes. By adopting this technology, healthcare providers can deliver efficient and secure care, improving patient outcomes.

Some eprescribing benefits consist of the following:

Reduction in Medication Errors

Electronic systems can flag potential drug interactions, allergies, or dosage discrepancies. This ensures that healthcare providers make informed decisions that enhance patient safety.

Improved Accuracy in Prescription Management

Illegible handwriting on paper prescriptions is a known source of errors. E-prescribing eliminates this issue through clear prescriptions and helps pharmacists accurately interpret and dispense medications. 

EMRs with integrated electronic prescribing systems facilitate real-time information exchange between prescribers and pharmacies. This approach streamlines the prescription fulfillment process, contributing to timely medication dispensing.

Enhanced Patient Compliance and Education

Some advanced EMR systems with e-prescribing functionality can support patient adherence by providing reminders and educational resources. This feature fosters patient engagement and helps individuals stay on track with their prescribed medications, ultimately improving health outcomes.

E-prescribing aligns with evolving healthcare regulations and standards. EMR systems with robust e-prescribing capabilities ensure compliance with guidelines related to prescription documentation, tracking, and reporting. 

Other Benefits of E-Prescribing

One of the benefits of e-prescribing involves its digital nature and potential for data collection. Practices can leverage analytics to identify patterns, trends, and potential areas for improvement in prescribing practices. 

Integrating electronic prescriptions into the billing system or EHR frees up staff time, allowing them to address other tasks. From the patient’s perspective, they may enjoy the convenience of not traveling or waiting in line to leave their paper prescriptions in pharmacies.

How Does E-Prescribing in EMR Systems Work?

E-prescribing in EMR or EHR software involves the digital creation, transmission, and management of prescription orders. Healthcare providers use electronic interfaces within the software to enter patient prescription details, which are then securely sent to pharmacies. 

The system often includes the following features:

Prescription Drug Monitoring Program

A Prescription Drug Monitoring Program (PDMP) in EMR systems is designed to track and manage controlled substance prescriptions. It involves the integration of a database that collects and stores information on dispensed medications.

Data Retrieval: The PDMP retrieves real-time data from pharmacies, allowing providers to view a patient’s recent prescription records. This includes medication, dosage, prescribing physician, and dispensing pharmacy. Integrated with PDMP, the EMR may offer clinical decision support features, flagging potential concerns, such as duplicative therapies or signs of substance misuse.

Enhanced Care: PDMP fosters better care coordination by providing a comprehensive view of a patient’s controlled substance prescriptions. This helps identify potential risks, prevent overprescribing, and support appropriate pain management.

Electronic Prescribing for Controlled Substances

Electronic prescribing for controlled substances (EPCS) employs multi-factor authentication and identity verification to ensure that only authorized healthcare providers can prescribe controlled substances electronically. 

Preventing Fraud: EPCS helps combat prescription fraud and diversion by eliminating paper prescriptions that can be easily forged or stolen. The electronic format, coupled with secure authentication, reduces the potential for misuse of controlled substance prescriptions.

Secure Transmission: The functionality ensures the secure transmission of electronic prescriptions to pharmacies. Encryption and other security protocols safeguard the transmission process, reducing the risk of interception or tampering.

Medication History

Integrated e-prescribing systems within EMRs provide a complete view of the patient’s medication history. Healthcare providers can access historical information during every visit, providing insights into the patient’s medication adherence, response to drugs, and any prior problems with specific medications.

Patient Engagement: Patients can also access their medication history through patient portals, fostering engagement and allowing them to verify the accuracy of their records.

Automatic Updates: Medication history is automatically updated whenever a new prescription is filled, changes (dosages or start/stop dates) are made to the patient’s medication regimen, or when Electronic Prior Authorization (ePA) processes are initiated.

Drug-to-Drug Interaction Alerts

When a healthcare provider enters a new prescription into the EMR system, the software automatically checks for potential drug interactions based on the patient’s medication history.

Database Access: The EMR system accesses a vast drug database that includes information about potential interactions between medications. Suppose the system identifies a possible drug-to-drug interaction. In that case, it generates a real-time alert for the healthcare provider, which may consist of details about potential risks and recommended actions.

Drug-to-Allergy Interaction Alerts

When a healthcare provider enters an EMR prescription into the system, it automatically checks the patient’s allergies for potential drug-to-allergy interactions. If there is a possible interaction, the system alerts the provider.

Clinical Decision Support: The healthcare provider could also receive guidance on how to proceed, such as selecting an alternative medication safe for the patient’s known allergies or adjusting the dosage to minimize the risk.

Medication Database

When a healthcare provider prescribes medication in the EMR system, the software automatically accesses the medication database to perform safety checks. It compares the prescribed medication with the patient’s medical history, allergies, and current medications.

Documentation: The medication database stores and updates information on various medications, ensuring that healthcare providers can access the most current and accurate data.


Integrating electronic prescribing within EMR systems is a pivotal advancement in healthcare, addressing challenges associated with manual prescriptions. Beyond streamlining administrative tasks, it significantly enhances patient safety by leveraging drug-to-drug interaction alerts, allergy checks, and medication history tracking. 

Choose the Top EMR/EHR Software

Experience the next level of patient safety with IMS—a total practice management solution equipped with a powerful e-prescriptions module. Seamlessly integrated into our software, this module manages prescription information and enhances your safety protocols. 

Call 480-782-1116 today to schedule a complimentary software demonstration.

Enhancing Patient Care With EMR in Psychology Practices

Enhancing Patient Care with EMR in Psychology Practices

A report by the Office of the National Coordinator for Health Information Technology (ONC) reveals that the majority of hospitals, ambulatory centers, and doctors’ offices have moved from paper to electronic medical records. As of 2021, 96% of non-federal acute care hospitals and about 80% of office-based physicians had adopted certified EHR systems.

However, the uptake of EHR and EMRs in the mental health sector has been slower than anticipated. Psychiatric hospitals are currently utilizing EHRs at a rate of 46%, while office-based mental health clinics have an adoption rate of 61%.

This hesitance is due to concerns about managing sensitive data, standardizing mental health records, and potentially compromising patient-provider relationships.

Nonetheless, psychologists, psychiatrists, and other mental health professionals should not miss out on the pivotal role of EMRs/EHRs in optimizing clinical workflow, streamlining revenue cycle management, and elevating the standard of patient care. 

How EMR Is Improving Patient Care in Psychology Clinics

Like in other health sectors, EMR integration in psychology practices has significantly improved patient care. Here are the different ways in which EMRs transform the landscape of psychological care:

  • These systems consolidate all patient data, including medical history, treatment notes, and medication records, into a single, easily accessible platform. The availability of detailed patient histories allows clinical psychologists to make more accurate diagnoses and tailored treatments.
  • Through patient portals, patients conveniently access their health information, track their progress, and engage more actively in their treatment plans.
  • EMRs include tools that offer recommendations based on the latest research and clinical guidelines, aiding psychologists in decision-making. These systems provide alerts for critical patient milestones or potential risks, such as medication interactions or symptom escalations.
  • These systems streamline the process of prescribing medications, saving time and reducing the potential for errors. The system automatically checks for possible drug interactions, allergies, or contraindications, ensuring patient safety.
  • EMRs facilitate collaboration among healthcare providers, ensuring a comprehensive approach to patient care. With patient consent, psychologists can share relevant information with other healthcare professionals to align their treatment approaches.

Benefits of EMR in Mental Health Practices

The adoption of EMR in psychology and other mental health clinics offers many advantages beyond medical recordkeeping. Apart from enhancing patient care, here are other EHR and EMR benefits:

Enhanced Data Security

EMR systems implement advanced security protocols to protect sensitive patient information. Access controls and audit trails help monitor and restrict who can view or modify patient records, which is crucial for maintaining confidentiality in mental health care. With regular software updates and backups, psychology and other mental health clinics ensure data integrity and prevent loss or corruption.

Reduced Data Entry Errors 

The automation of data entry reduces human errors, resulting in more accurate patient records. Error detection mechanisms alert clinicians to potential discrepancies or missing information. In addition, consistency in data recording allows for better tracking of patient progress and mental health treatment effectiveness.

Streamlined Billing

EMR systems seamlessly integrate with billing and insurance modules, simplifying invoicing and payment procedures. The automation of coding for psychiatric diagnoses and treatments reduces billing errors and expedites reimbursement processes.

Lighter Administrative Burden

Streamlined administrative processes allow staff to devote more time to patient care and less on paperwork. Automated appointment scheduling and reminders reduce no-shows and optimize clinic operations. Furthermore, digital recordkeeping minimizes the need for physical storage space and the resources for maintaining paper records.

What to Consider When Choosing EMR Software for Psychologists

It’s essential to choose a system that not only meets the practice’s current needs but also adapts to future changes in healthcare technology and regulations. Here are the top features to consider:

1. Medical Billing Capabilities

Look for a mental health EMR software system that offers seamless integration with various insurance providers for efficient claims processing. The EHR software system should allow customizable billing templates to cater to the unique billing needs of psychological services. Features that automate billing and coding significantly reduce administrative workload and minimize errors.

2. Specialized Modules for Psychology Clinics

The EHR software system must be able to customize clinical note templates to fit the specific workflows of psychological treatments. This feature lets you automate documentation and complete exams and diagnostic tests quickly and easily. In addition, the software that includes or integrates with outcome measurement tools can help track patient progress over time.

3. Healthcare Portal

A patient portal with interactive features such as appointment scheduling, access to educational materials, and secure messaging enhances patient engagement. Some portals allow patients to view a summary of therapy notes or treatment plans, aiding their treatment process. For the growing number of online therapy services or telepsychology practices, having a healthcare portal is crucial for remote monitoring and communication. 

4. Seamless Scheduling

It’s good to have an EHR software system that allows patients to book appointments online to increase accessibility and convenience. The software should support scheduling across different clinicians’ calendars if the practice has multiple providers. In addition, there must be features that send automated reminders to patients to help reduce no-shows and cancellations.

5. Customer Support 

Quality training and onboarding processes are essential to ensure the practice effectively uses the software. Look for providers that offer responsive and expert customer support to resolve issues quickly. They should also provide regular software updates to enhance functionality and maintain compliance with healthcare regulations.

6. Robust Security

The psychology EMR software system must comply with HIPAA and other privacy laws to protect patient confidentiality. Ensure the software uses strong encryption protocols and has robust data protection measures. You should also look for an EMR provider offering regular updates to address emerging security vulnerabilities.

7. Interoperability

Ensure your chosen software adheres to data exchange standards for easy sharing and transferring of patient information. It should be able to integrate with laboratory information systems or pharmacy systems for faster referrals, orders, and results.

8. Advanced Reporting Tools

When selecting EMR software for psychologists, reporting tools are a must. These tools should enable you to thoroughly analyze patient data, monitor your practice’s performance, track meaningful use requirements, and spot emerging trends. The software’s flexibility in customizing reports tailored to the metrics that matter most in psychological clinics is truly indispensable.

9. E-Prescribing (eRx)

Using the EMR software system, you must be able to send medication orders directly to pharmacies, streamlining the prescription process. By utilizing this feature, mental health providers can conveniently access a patient’s medication history and receive real-time safety checks for drug interactions and allergies, enabling them to make safer and more effective prescription decisions. Several states and leading pharmacy chains mandate that physicians issue prescriptions electronically. 

Choose the Top EMR/EHR Software    

Efficiently streamline your healthcare operations with the best EMR for psychologists, customized to cater to your practice’s unique requirements.

Schedule a demo or contact us through the contact form for more personalized information. Let’s work together to find the right software for your practice!

Do you have a favorite EHR AND EMR software add-on? Feel free to comment below!

The Benefits of EHR Patient Appointment Reminders

ehr patient appointment reminders

Good health outcomes hinge on diligence and attention to detail. And because healthcare is often fast-paced and hectic, some secondary processes tend to get overlooked. That includes following up on patients’ appointments. 

Electronic health records (EHR) systems streamline your operations and reduce human workloads, allowing more opportunities to engage patients in their appointments. But that system can be even more efficient with just one feature—EHR-integrated automated appointment reminders.
While appointment reminders have long been a part of healthcare, notifications, and alerts handled by your EHR itself are fairly new and nothing short of revolutionary. Automated alerts cut a significant amount of manual work while improving patient engagement.

In this blog, we break down what these reminders are all about, how they work, and why they’re rapidly becoming an integral part of modern healthcare systems.

Overview of Medical Appointment Reminders

Gone are the days when clinics relied on phone calls or postcards to remind patients about doctor visits. This process was time-consuming as it involved so much manual work, and as clinics started adopting new technology, it became obsolete. Now, providers have the option to use a standalone digital patient reminder software or an added feature they can integrate with their Electronic Health Records (EHR).

Once the medical software system acquires the necessary information, it sends reminders to patients about upcoming appointments, medication intakes, or essential health check-ups. Based on the clinic’s preferences, the system can schedule the reminders days, hours, or even minutes before the visit.

Patient appointment reminders via text offer a direct and accessible way to reach clients. Automated phone call patient appointment reminders are particularly useful for individuals who prefer or require auditory communication. 

Emailed patient appointment reminders, on the other hand, provide a detailed and convenient option for people who prefer to receive their notifications through email. This method allows for more comprehensive messages and can include additional information, such as clinic directions or appointment preparation instructions.

These alerts are also interactive, allowing patients to confirm, reschedule, or cancel appointments with a click. Most importantly, automated patient appointment reminders significantly reduce human error, ensuring that no scheduled visit gets overlooked.

The Benefits of Patient Appointment Reminders

When sending EHR alerts and reminders gets offloaded to the EHR system, the clinic’s staff will have more time to focus on patient care rather than chasing down confirmations. On top of streamlining administrative work, this automated system brings a variety of advantages, such as:

1. Better Patient Compliance

It’s easy for appointments to slip a patient’s mind. With digital and automated patient reminders, they are more likely to remember, prepare for, and attend their scheduled check-up. Timely and eye-catching reminders ensure they don’t miss crucial health interventions.

2. Improved Time and Cost Efficiency for Healthcare Providers

While there’s initial investment in setting up patient reminder systems, it’s more cost-effective in the long run (Rawlinson, 2022, p. 13–17). It reduces the need for staff hours dedicated to manual reminders and decreases losses from missed appointments.                                                                                                                                                                                                                           

3. Reduction in No-Shows

Steady patient attendance directly reduces no-shows and provides a reliable revenue stream for clinics, preventing financial losses from missed appointments. Timely cancellations enable clinics to reschedule waitlisted patients, enhancing overall efficiency. Furthermore, predictable patient attendance allows for optimal schedule management.

4. Enhanced Patient Experience

Patient appointment reminders provide a convenient way for patients to track their medical appointments, making their experience with the clinic much more interactive. Many reminder systems also allow for the customization of messages, enabling clinics to add a personal touch to their communications. This can go a long way toward strengthening patient-provider relationships.

5. Improved Healthcare Outcomes

For patients with chronic health conditions or those undergoing long-term treatment or medication, these reminders improve continuity of care. They serve as crucial prompts to attend follow-up appointments, take prescribed medications, and adhere to treatment plans, leading to better health outcomes.

6. Fewer Errors

Traditional methods of reminding patients can be inconsistent due to human errors, like overlooking an upcoming patient visit or dialing the wrong number. Digital patient reminder systems ensure that alerts are sent out on time to the correct recipients, contributing to the overall effectiveness and reliability of patient communication.

7. Stronger Patient-Provider Relationship

Automated patient appointment reminders help build trust between the patient and the healthcare provider. These tools also simplify rescheduling or canceling appointments, ensuring clear communication and maintaining a positive relationship.

Patient Reminder System Features to Look For                                                                                                           

Choosing the right system among the crowd can be overwhelming as the market becomes more saturated with various EHR software products. To narrow down the best choices, it’s vital to know which features to look for.

Multichannel Notifications

In an age of diverse communication tools, patient reminder systems should offer text messages, emails, automated voice calls, and even app notifications to cater to patients’ varied preferences. Some patients prefer SMS over emails, while some are more responsive to calls. The system should prioritize the patient’s preferred communication channel to maximize engagement.

Interactive Voice Reminders (IVR)

On top of its ability to send out reminders, the system should allow patients to confirm, cancel, or reschedule their appointments. Any patient response should immediately reflect on the system, notifying the administrative team and updating the appointment schedule accordingly.

Integration With Existing Systems

A patient reminder system that easily integrates with existing Electronic Health Record (EHR) platforms ensures patient data flows smoothly, reducing manual data entry errors. In addition, the ability to connect with other software tools, such as billing systems or patient feedback platforms, can further automate operations beyond appointment reminders.


Every clinic or healthcare provider has a unique patient demographic and operational style. The system should enable users to create customized messages that resonate with the patient base and align with the clinic’s branding and tone. Setting reminders in a particular language and specific intervals (a week before, a day earlier, an hour before, etc.) ensures that patients receive notifications at the most effective times.

Analytics and Reporting

Access to data such as delivery success rates, patient response rates, and no-show reductions can provide invaluable insights into the system’s effectiveness. Over time, spotting trends in patient behavior (like frequent reschedules or preferred communication channels) can help optimize strategies and decision-making.

Data Security 

Appointment reminders for patients must adhere to HIPAA standards to ensure data privacy and protection. Strong encryption protocols, along with regular data backups, ensure that patient information remains secure and retrievable.

User-Friendly Interface

The platform should be easy to navigate, even for non-tech-savvy staff. This feature ensures quicker adoption and fewer operational hiccups. A comprehensive help guide, tutorials, and responsive customer support can ease the implementation and help address any transitionary challenges.

Key Takeaway

In an era where every industry is harnessing the power of digital technology, healthcare shouldn’t be left behind. It’s high time that providers adopt automated patient appointment reminders and future-proof their practice. Reminders may seem trivial, but in the bigger picture, they are indispensable tools that significantly impact healthcare organizations. With automation,  what was once a manual and time-consuming process is now a system that does all the work so clinics can focus on what they do best—fostering a culture of patient-centric care.

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Do you have a favorite EHR AND EMR software add-on? Feel free to comment below!