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AI and Patient Engagement in EMR: Empowering Patients to Take Control of Their Health

Wednesday, September 6th, 2023
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Using artificial intelligence (AI) in your medical practice can transform how you deliver patient care—for the better. According to industry analysts, the AI market will grow by 37.3% annually through 2030.

Wondering how artificial intelligence (AI) might impact your industry in the future? If the industry is starting to adopt AI exponentially, how can you make sure your practice stays competitive?

Here’s what you need to know about integrating forward-thinking AI into electronic health record (EHR) systems. See how it can make a huge difference in boosting revenue and increasing patient engagement in your practice. With these two factors significantly improved, you’re sure to stand out from your competitors and attain success.

What Is the Importance of AI in Healthcare?

You’re probably aware that Artificial Intelligence (AI) technology is being used in big organizations and in our everyday lives. In the healthcare sector alone, AI is now customized to be more useful than ever. With this technology, you can gather all the information from patients’ medical tests and use it to better understand diseases.

Think about the benefits AI will bring to your patients. If you integrate AI and EHR systems, they will have a digital record that they can access from home and receive medical advice from. Updating their records becomes easy whenever they need to. Additionally, AI can be further augmented to ensure personal information security.

Let’s explore more roles of AI in healthcare and how you can integrate it with your EMR to increase patient engagement.

3 Major Benefits of AI-Based EHRs for Driving Patient Engagement

The level of patient engagement directly affects the quality of care patients receive. If a provider isn’t able to deliver their healthcare needs, they tend to find another. That’s why it’s incredibly important to foster effective patient-provider communication, allowing patients to connect with their providers conveniently. Most patients tend to be comfortable using AI to access healthcare services. If you witness this initiative, you may have seen the changes other healthcare organizations have made in involving patients in their treatment.

That’s why if you want to increase patient engagement in your medical practice, you should focus more on new advancements that meet your patients’ needs. Many healthcare organizations today are seeing how AI-based EHRs are helping to empower patients in their health journey.

Below are five advantages of utilizing AI-enabled EHR systems that drive patient engagement in medical practices.

1. Streamlined Data Collection

The amount of paperwork that your office and your patients have to deal with can be daunting and overwhelming. Doctors spend 49.2% of their clinic days on desk work and inputting data on EHR. If this continues in your practice, this issue may lead to burnout.

You can prevent the escalation of this issue when you integrate AI into your EHR intelligence systems. The built-in digital forms in your EMR system eliminate physical waste and the time it takes to remind and collect information. By integrating it with AI medical software systems, your patients will be able to fill out interactive intake forms from any device. Using AI-enabled EMR systems will enable you to connect with your patients and give them instant alerts according to their appointment type. This system is hassle-free and you don’t have to deal with lots of paperwork.

2. Easy Capturing of Patient Vitals

An important advancement in EMR systems that utilize artificial intelligence is the efficient acquisition of patient vital signs. With this technology, you can now capture the vital signs of your patients during telemedicine consultations and even before meeting them face-to-face. 

Your patients will be able to engage more in their health if you embrace technology as they do.

What should you do? To accomplish this, your EMR system should seamlessly integrate an advanced AI medical software program. Adopting this technology in your medical practice can facilitate vital signs acquisition through multiple ways:

  • Prior to an in-person appointment, courtesy of a digital check-in procedure
  • Within the physical waiting room environment
  • As part of the check-in process during a telemedicine session
  • For remote check-ins geared towards Remote Patient Monitoring (RPM)

AI-enabled EMRs can capture essential vital signs, including:

  • Blood pressure
  • Heart rate
  • Respiratory rate
  • Cardiac workload

With these AI-enhanced EHRs, patients can get a better understanding of their health, prompting them to engage more in their healthcare journey.

3. Increased Payment Collections

Utilizing advanced AI technology in healthcare has significantly simplified the process of collecting copays and payments post-appointment. The Becker’s Hospital Review reports that physicians spend 15.5 hours a week on paperwork. These methods consume a lot of time but also may result in loss of revenue.

With AI-enabled record systems, you can transform post-appointment payment collection. Upon adjudication of a claim, showing a positive patient balance, the system takes action promptly. It involves charging the patient’s stored credit card or delivering a digital payment form to the patient.

What sets this system apart is its seamless integration with the Practice Management System (PMS), enabling a range of advanced functions, such as:

  • Compilation of patient responsibility amounts
  • Facilitation of payment collection
  • Accurate recording of successful payments
  • Immediate notification to staff if obstacles prevent automatic payment collection

This integration expedites the revenue cycle, reduces manual labor, and improves patient experience and satisfaction.

Enhancing Patient Engagement and Provider Experience with AI-Assisted EMR and EHR Systems

When your patients can easily access the care they need whenever and wherever they need it, they’re more likely to manage their health actively. Today and in the future, integrating AI in EHR systems brings about less frustration, simpler appointment scheduling, and easier payment methods. With intelligent predictive healthcare networks and streamlined workflows, you can offer a much smoother patient experience in your practice.

As a healthcare provider, artificial intelligence can help you avoid burnout. Dealing with the stress of managing a lot of patients every day while your administrative staff spends a lot of time dealing with no-shows, trying to reschedule patients, and chasing after payments – can take its toll on your practice. Now, AI-assisted EMRs are helping to address these challenges, and the best part is that things are only getting better from this point forward.

Choose the Top EMR/EHR Software

Do you want to add AI and other data technologies to your EHR software? Let us help you without wasting more time, money, and resources!

Over the years, we have assisted medical practices with EHR/EMR selection, implementation, and software usage. We provide customized EMR/EHR software to meet your practice’s needs.

Schedule a demo or contact us through the contact form for more personalized information. Let’s work together to find the best software for your practice!

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