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AI and Patient Engagement in EMR: Empowering Patients to Take Control of Their Health

Wednesday, September 6th, 2023
ai ehr

Using artificial intelligence (AI) in your medical practice can transform how you deliver patient care—for the better. According to industry analysts, the AI market will grow by 37.3% annually through 2030.

Wondering how artificial intelligence (AI) might impact your industry in the future? If the industry is starting to adopt AI exponentially, how can you make sure your practice stays competitive?

Here’s what you need to know about integrating forward-thinking AI into electronic health record (EHR) systems. See how it can make a huge difference in boosting revenue and increasing patient engagement in your practice. With these two factors significantly improved, you’re sure to stand out from your competitors and attain success.

What Is the Importance of AI in Healthcare?

You’re probably aware that Artificial Intelligence (AI) technology is being used in big organizations and in our everyday lives. In the healthcare sector alone, AI is now customized to be more useful than ever. With this technology, you can gather all the information from patients’ medical tests and use it to better understand diseases.

Think about the benefits AI will bring to your patients. If you integrate AI and EHR systems, they will have a digital record that they can access from home and receive medical advice from. Updating their records becomes easy whenever they need to. Additionally, AI can be further augmented to ensure personal information security.

Let’s explore more roles of AI in healthcare and how you can integrate it with your EMR to increase patient engagement.

3 Major Benefits of AI-Based EHRs for Driving Patient Engagement

The level of patient engagement directly affects the quality of care patients receive. If a provider isn’t able to deliver their healthcare needs, they tend to find another. That’s why it’s incredibly important to foster effective patient-provider communication, allowing patients to connect with their providers conveniently. Most patients tend to be comfortable using AI to access healthcare services. If you witness this initiative, you may have seen the changes other healthcare organizations have made in involving patients in their treatment.

That’s why if you want to increase patient engagement in your medical practice, you should focus more on new advancements that meet your patients’ needs. Many healthcare organizations today are seeing how AI-based EHRs are helping to empower patients in their health journey.

Below are five advantages of utilizing AI-enabled EHR systems that drive patient engagement in medical practices.

1. Streamlined Data Collection

The amount of paperwork that your office and your patients have to deal with can be daunting and overwhelming. Doctors spend 49.2% of their clinic days on desk work and inputting data on EHR. If this continues in your practice, this issue may lead to burnout.

You can prevent the escalation of this issue when you integrate AI into your EHR intelligence systems. The built-in digital forms in your EMR system eliminate physical waste and the time it takes to remind and collect information. By integrating it with AI medical software systems, your patients will be able to fill out interactive intake forms from any device. Using AI-enabled EMR systems will enable you to connect with your patients and give them instant alerts according to their appointment type. This system is hassle-free and you don’t have to deal with lots of paperwork.

2. Easy Capturing of Patient Vitals

An important advancement in EMR systems that utilize artificial intelligence is the efficient acquisition of patient vital signs. With this technology, you can now capture the vital signs of your patients during telemedicine consultations and even before meeting them face-to-face. 

Your patients will be able to engage more in their health if you embrace technology as they do.

What should you do? To accomplish this, your EMR system should seamlessly integrate an advanced AI medical software program. Adopting this technology in your medical practice can facilitate vital signs acquisition through multiple ways:

  • Prior to an in-person appointment, courtesy of a digital check-in procedure
  • Within the physical waiting room environment
  • As part of the check-in process during a telemedicine session
  • For remote check-ins geared towards Remote Patient Monitoring (RPM)

AI-enabled EMRs can capture essential vital signs, including:

  • Blood pressure
  • Heart rate
  • Respiratory rate
  • Cardiac workload

With these AI-enhanced EHRs, patients can get a better understanding of their health, prompting them to engage more in their healthcare journey.

3. Increased Payment Collections

Utilizing advanced AI technology in healthcare has significantly simplified the process of collecting copays and payments post-appointment. The Becker’s Hospital Review reports that physicians spend 15.5 hours a week on paperwork. These methods consume a lot of time but also may result in loss of revenue.

With AI-enabled record systems, you can transform post-appointment payment collection. Upon adjudication of a claim, showing a positive patient balance, the system takes action promptly. It involves charging the patient’s stored credit card or delivering a digital payment form to the patient.

What sets this system apart is its seamless integration with the Practice Management System (PMS), enabling a range of advanced functions, such as:

  • Compilation of patient responsibility amounts
  • Facilitation of payment collection
  • Accurate recording of successful payments
  • Immediate notification to staff if obstacles prevent automatic payment collection

This integration expedites the revenue cycle, reduces manual labor, and improves patient experience and satisfaction.

Enhancing Patient Engagement and Provider Experience with AI-Assisted EMR and EHR Systems

When your patients can easily access the care they need whenever and wherever they need it, they’re more likely to manage their health actively. Today and in the future, integrating AI in EHR systems brings about less frustration, simpler appointment scheduling, and easier payment methods. With intelligent predictive healthcare networks and streamlined workflows, you can offer a much smoother patient experience in your practice.

As a healthcare provider, artificial intelligence can help you avoid burnout. Dealing with the stress of managing a lot of patients every day while your administrative staff spends a lot of time dealing with no-shows, trying to reschedule patients, and chasing after payments – can take its toll on your practice. Now, AI-assisted EMRs are helping to address these challenges, and the best part is that things are only getting better from this point forward.

Choose the Top EMR/EHR Software

Do you want to add AI and other data technologies to your EHR software? Let us help you without wasting more time, money, and resources!

Over the years, we have assisted medical practices with EHR/EMR selection, implementation, and software usage. We provide customized EMR/EHR software to meet your practice’s needs.

Schedule a demo or contact us through the contact form for more personalized information. Let’s work together to find the best software for your practice!

Do you have a favorite EHR add-on service? Feel free to comment below!

How EHR Affect Patient Satisfaction and Retention Rate

Friday, November 11th, 2022

The popularity of Electronic Health Records (EHRs) is growing globally. Public health organizations and governments are enhancing technology and innovation to deliver better health services.

In addition, EHR systems are critical to improving patient satisfaction in healthcare. Depending on the system and its implementation, patient satisfaction with the EHR can affect patient retention rates positively or negatively. A good user experience allows doctors to focus on patients instead of paperwork.

This article discusses the impact of EHRs on the quality of care and how they affect patient satisfaction and retention.

What is the impact of EHR on the quality of care?

According to a university study, using EHRs improves the quality of patient care. Having patients access their own EHRs will become a mainstream feature of healthcare systems in the near future.

Additionally, EHRs improve healthcare delivery on many levels, such as:

  • Facilitate diagnosis and claim submission by improving the accuracy of documentation
  • Management of medication in one location and alerts for drug interactions
  • Automated alerts that notify potential risks to begin treatments immediately
  • Easier and more effective integration of evidence-based clinical guidelines
  • Make point-of-care decisions easier by providing more outstanding support
  • Easily track and implement preventive care

As a result, EHRs provide more secure storage and analysis of medical records, allowing you to create reports more quickly, explore trends more in-depth, and control inventory more efficiently.

Meanwhile, the federal government has invested over $30 billion in adopting and implementing EHRs for healthcare practices to improve patient care. Thus, it is essential not to underestimate the importance of EHR at this point.

The 5 Tools on How EHRs Affect Patient Satisfaction and Retention

  1. Patient Healthcare App 

For patients to receive the best possible care, they must be the priority. However, a limited view of their health plan may discourage them from participating in their healthcare journey.

You must integrate a smartphone and tablet-compatible patient healthcare application if this is the case. The app should enable the storing of patient medical records, data management, treatments, and lab results. Patients can easily view and monitor their health records online without visiting the hospital.

By using the app, healthcare providers can deliver care outside traditional settings. Besides improving patient health and retention, it makes you more productive.

  1. Patient Self-Booking Feature 

One of the most common tasks in medical practices is scheduling patients, and it can also affect your success in the long run. However, most patients miss their doctor’s appointments due to busy schedules. Why does this issue occur? Patients can’t attend to their health needs mainly due to work obligations.

According to a survey, almost half of U.S. workers feel stress daily at work, and 60% have felt it more often over the past five years. 

Another concern is that most patients lack transportation, so they rarely go to the doctor—particularly those who live in distant cities and with poor public transit. While elderly patients can ride the subway or bus system, they may have difficulty walking once dropped off.

Therefore, your EHR should have a patient self-scheduling feature to avoid these situations. Optimizing appointment reminder solutions, which detail how long the appointment will last, can help medical facilities better cater to patients’ busy schedules. In addition, people who live long distances can set their schedules anytime and anywhere via the internet.

Generally, online scheduling can increase patient satisfaction and offer greater convenience to practices and providers.

  1. Efficient Check-In Process 

Providing a great patient experience begins with the check-in process. If you still use paper for your patients, this may take too much time, resulting in delayed appointments and crowded waiting rooms. Indeed, current patient check-in processes in medical practices are prone to error & inefficiency. 

That’s why you need an EHR with an automated patient check-in system. It is a system that can benefit staff and patients. For example, front office staff handle patient registration, respond to inquiries, and manage queues. So, it is possible to automate many of these processes, such as routine and after-hours inquiries. 

Meanwhile, it’s also essential to maintain a smooth patient flow. Due to the stacking of appointments, any delay in one can affect all the rest. Automating your check-in process can drastically increase your healthcare practice’s patient satisfaction and retention rate.

  1. Patient Portal

Adopting an EHR with an integrated patient portal is the right choice for hospitals and healthcare practices. With a patient portal, patients can pay their bills online via smartphones. It also eliminates the need to mail paper statements or make phone calls to patients, allowing you to collect payments faster.

Patient portals that allow patients to pay bills online benefit practices financially and improve patient satisfaction and retention rates.

  1. Exchange of Information

The patient portal allows patients to share their EHR patient health information (CCDA File) with specialists or other providers. CCDA stands for Consolidated Clinical Document Architecture. It is a complete architecture that provides a full set of templates and methodologies for creating documents. With its HL7 format, health IT systems and EHRs can process documents while allowing people to access them on mobile devices.

Hospitals, clinics, and regulatory agencies use CCDA. It ensures that any EHR system can read patient records. Thus, providing patients access to their records reduces the time and resources other providers and patients spend searching for documents.

Choose the Top EMR/EHR Software 

EHRs provide physicians with opportunities to improve their patient care. These five tools for your EHR can check for issues or allergies when prescribing new medications, uncover potential safety problems, and even identify operational issues through alerts and reminders. Get your EHR today!

Over the years, we are one of the qualified EMR software providers who assisted medical practices with EHR/EMR selection, implementation, and software usage. Fully Integrated Solutions are available for Podiatry Software Services, Sleep Medicine EHR, and Ambulatory Surgery Centers (ASCs) EMR. If you want to get the best EHR for pain management, we got it for you.

Furthermore, we specialize in providing customized EMR/EHR software to meet your practice’s specific needs. Schedule a demo or contact us through the contact form for more personalized information. Let’s work together to find the best software for your practice!

Do you have a favorite EHR add-on service? You are free to comment below!

Patient Engagement: Why You Need It & How a Patient Portal Can Help

Thursday, December 4th, 2014

Optimizing the healthcare system to improve treatment outcomes and reduce health costs requires patient engagement, the process by which individuals become more active participants in their own health. Despite this, most healthcare organizations lack a patient engagement strategy, preventing patients from fully benefiting from available resources, such as patient education materials, care plan management tools and more.

Patient Engagement App

Patient engagement has become increasingly important, particularly to health organizations transitioning to a fee-for-value payment model and to those participating in Meaningful Use. The goals of both are to improve care quality and the patient experience while reducing the cost of care.

  • Fee-for-value: If your organization plans on transitioning to a value-based payment model, whether by joining an ACO, a shared savings program or a different type of organization that incentivizes value over volume, patient engagement will be key. Engaged patients are more likely to follow care plans, achieve health goals and have better treatment outcomes, which means they are also less likely to need hospitalization.
  • Meaningful Use: In order to successfully attest for Stage 2 of the Meaningful Use program, providers must get more than 5 percent of their patients to do the following: use secure electronic messaging to communicate with the provider on relevant health information; and view online, download or transmit their health information. With a well-designed patient engagement strategy, organizations can accomplish these goals and create more activated patients in the process.

Leveraging a Patient Portal for Patient Engagement

It is imperative, now more than ever, for organizations to actively promote engagement and implement technologies that facilitate patient-provider collaboration. However, many organizations struggle with this due to the fact that they lack resources for engagement or are unsure of where to start.

One easy way to jump-start an engagement strategy is to implement a patient portal and encourage patients to use it. Patient portal software makes communication easier (patients can send secure messages to their provider at any time), it gets patients thinking about their health outside the doctor’s office (they can access care plans and track vitals), and it contributes to overall satisfaction (patients can schedule appointments easily, request medication refills and pay their bills). It is also a tool that patients are ready and willing to use.