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Automated Phone Reminders

Our practice management software has built-in IVR technology that saves time and improves patient satisfaction.
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Automated Phone Reminders

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IMS' integrated Interactive Voice Reminders (IVR) help you provide better patient service while increasing office productivity. Doctors nationwide have experienced a dramatic decrease in missed appointments after using integrated automatic phone reminders.

IMS offers two options for calling your patients to confirm scheduled appointments:

1. Automated, computer generated calls. Office schedules are automatically transferred to a server which makes the calls.

  • Patients press "1" to confirm the appointment or "2" to cancel appointment.
  • Response automatically visible on IMS' Scheduler - or on IVR reports in your office - to notify front office staff of confirmations or cancellations.
  • Office chooses when and how often calls should take place. Option to record a personal message.

2. IMS receptionist reminder. Offices schedules are automatically transferred to a server for a receptionist to make a personalized call.

  • Patients press "1" to confirm the appointment or "2" to cancel appointment.
  • Response automatically visible on IMS' Scheduler - or on IVR reports in your office - to notify front office staff of confirmations or cancellations.
  • Office chooses when and how often calls should take place. Option to record a personal message.

IVR Automated Phone Reminder Benefits

With automated reminders that are integrated with the appointment scheduling software, your practice will save time and money that can be focused on more important tasks. It also helps reduce liability by ensuring that all of your patients receive the regulation-required reminders.

  • Save time and money
  • Decrease missed appointments
  • Improves customer satisfaction
  • Patients may press "1" or "2" to confirm or cancel appointments and results will be visible to staff
  • You choose when and how often calls are made

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