The waiting room is full; your front desk staff manages a steady stream of walk-ins and scheduled patients, and your healthcare providers move quickly between exam rooms. In urgent care, patients expect fast, efficient treatment, and any delay—whether in check-in, documentation, or prescriptions—can lead to frustration, longer wait times, and workflow disruptions.

In this high-pressure environment, an outdated electronic health record (EHR) system can be a major roadblock. Without the right urgent care EHR tools, inefficiencies pile up, slowing down operations and impacting patient care.

At EMR-EHR, we understand the challenges urgent care providers face. We’ve seen firsthand how legacy systems fall short and how the best EHRs for urgent care elevate patient experiences. In this blog, we’ll cover some of our observations in the industry and the must-have EHR tools for a high-performing clinic.

Fix Urgent Care Workflow Bottlenecks

Key Operational Challenges in Urgent Care Centers

Urgent care facilities face unique operational challenges that require tailored solutions:

• High patient volume – Clinics must efficiently manage a steady influx of patients, ensuring timely care without excessive wait times.
• Walk-ins and same-day appointments – A flexible urgent care EHR is needed to accommodate unpredictable patient arrivals while maintaining provider schedules.
• Insurance and billing complexity – Rapid verification of insurance, accurate coding, and streamlined claims processing are essential to prevent revenue losses.

Addressing these challenges requires an EHR designed to support urgent care workflows, providing the right tools to streamline both patient care and administrative processes.

Essential Urgent Care EHR Tools for Efficiency

To keep your clinic running smoothly and ensure a smooth patient journey, urgent care clinics like yours need EHR features that enhance speed and accuracy like:

1. Fast and Seamless Patient Check-In

Imagine your patients walking in, checking in directly on a tablet upon arrival—no paperwork, clipboard, or delays. That’s what modern EHR systems enable. Urgent care clinics see more walk-in patients than scheduled visits, making an efficient self check-in and patient flow system essential. Leading urgent care EHRs like IMS further streamlines check-ins with:

• Contactless check-in and online registration – Patients can complete forms on their devices before stepping into the clinic, reducing front-desk bottlenecks.
• Digital intake forms – Medical history, allergies, and symptoms are automatically populated into the EHR, eliminating duplicate data entry.

2. Smart Scheduling and Queue Management

Although scheduled appointments are uncommon in an urgent care setting, it’s crucial to handle both urgent and routine cases when they arise efficiently. A patient experiencing chest pains must be seen immediately, while someone with a routine follow-up can wait a bit longer. EHR systems with integrated smart scheduling tools provide key features like:

• Automated appointment scheduling – Patients can book online, and the system balances urgent and routine cases.
• Wait-time tracking and patient flow management – Staff can see real-time wait times and prioritize critical cases.

3. Integrated E-Prescribing (eRx)

A patient comes in with a sore throat, worried it might be strep. After a quick test, you confirm the diagnosis and, with just a few clicks, send the prescription directly to their pharmacy. An urgent care EHR with e-prescription capabilities enables:

• Instant prescription management – Medications are electronically sent to the pharmacy, minimizing wait times.
• Built-in medication safety checks – The system flags potential drug interactions or allergies, reducing medication errors.

4. Real-Time Documentation and Voice Recognition

Clinicians should be focused on patient care, not buried in paperwork. Yet, excessive documentation remains a top contributor to burnout, often forcing providers to spend more time charting than treating patients. That’s why the best EHRs for urgent care have AI-powered documentation tools, such as:

• Speech-to-text capabilities – Instead of typing, providers can dictate notes, and the system transcribes them instantly.
• Customizable templates – Standardized visit templates for common urgent care conditions (e.g., flu, lacerations, fractures) save time.

5. Built-in Telemedicine Capabilities

A working parent wakes up feeling unwell but has a full day of meetings and school drop-offs ahead. Instead of rearranging their schedule, they hop on a quick virtual visit during a break, get diagnosed, and receive a prescription—all without stepping into urgent care. 

The COVID-19 pandemic reshaped healthcare expectations, making virtual visits a necessity rather than a convenience. Built-in telemedicine capabilities allow:

• On-demand virtual visits – Non-emergency cases (e.g., minor infections, rashes, medication refills) can be handled remotely.
• Seamless integration with patient records – Virtual visit notes, prescriptions, and follow-ups sync directly into the EHR.

6. Efficient Coding and Billing Tools

Your front desk is busy checking in patients, and your providers are focused on care, but a simple coding mistake could delay payments or lead to denied claims. Instead of dealing with back-and-forth corrections, automated coding tools ensure accuracy upfront, helping you avoid reimbursement pitfalls with:

• ICD-10 coding assistance – The system suggests the correct diagnosis and procedure codes based on provider notes.
• Claim scrubbing and real-time eligibility checks – Ensures accurate claims submission, reducing denials and delays.

7. Seamless Lab and Diagnostic Integration

A parent brings their child in with a high fever and worries it might be the flu. You order a rapid flu test, and within minutes, the results appear directly in your EHR—no chasing paperwork and unnecessary delays, just fast answers so you can provide the right treatment immediately. Patients today expect quick, convenient access to their health information, including test results. An urgent care EHR with a built-in lab and diagnostic integration provides:

• Electronic lab orders and results – Providers order tests with one click, and results are instantly available.
• Imaging and test report access – X-rays and ultrasounds are linked directly to patient records for quick review.

Choosing the Best EHR for Your Urgent Care

Not all EHRs are designed for the fast pace of urgent care. Look for:

• Customizable Workflows – Adapts to your clinic’s needs
• Seamless Compliance & Security – HIPAA-compliant and always up-to-date
• Reliable Support and Training – A dedicated team to help optimize your system

Generic EHRs often lack the speed and flexibility urgent care centers like yours need. At EMR-EHR, we offer a specialized solution tailored for urgent care workflows, ensuring smooth operations and better patient outcomes.

Future-Proof Your Practice with the Right Urgent Care EHR

Running an urgent care clinic means balancing walk-ins, scheduled visits, and high patient expectations—all while ensuring providers can focus on delivering fast, quality care. Your team moves quickly to meet demand, but if your urgent care EHR can’t keep up, it creates bottlenecks that slow down your practice and impact patient journeys.

When your EHR supports efficiency, your clinic runs better, your team stays productive, and your patients receive faster, higher-quality care. Key features like contactless check-in and smart scheduling help reduce wait times, while integrated e-prescribing and real-time documentation simplify charting and improve accuracy.

Don’t let an outdated system hold you back. Book a demo with EMR-EHR today and see how the right EHR can transform your practice.

Upgrade to an EHR Built for Urgent Care

You’ve probably seen this before: Monday morning rush at your urgent care clinic. The waiting room is filling up, and the front desk staff is swamped with paperwork.

Patients are growing impatient. Some struggle to fill out lengthy intake forms, while others wait to be checked in manually. Meanwhile, clinicians are delayed because patient information isn’t in the system yet.

Could your check-in processes be the culprit? Here’s how the right electronic medical record (EMR) solution can keep things moving and your patients satisfied.

Optimized Care Starts Here

Explore Our Urgent Care EMR Solutions

Streamlined Patient Check-In

Nobody likes waiting. If your check-in process drags, patients will notice—and they might not come back. Switching to electronic medical records with automated check-in tools can help reverse this trend. 

Some perks of advanced check-in tools include:

• Pre-Visit Check-Ins: Patients can complete intake forms before stepping into the clinic, reducing paperwork at the front desk.

• Automated Data Capture: No more manual data entry. The system pulls patient details directly from online forms or past visits.

• Instant Scanning: Our IMS EMR solution scans the patient’s insurance card using a small duplex scanner. Patients know upfront if there are any issues, eliminating last-minute surprises at the time of service.

• Smart Prompts: The system automatically notifies staff to generate a Patient Intake form if the system detects a new patient.

• Auto-Filled Data: IMS auto-fills patient details using the information they provided when scheduling their appointment.

• Mobile-Friendly Convenience: Our mobile-friendly check-in system allows patients to fill out forms from their phone or tablet at home, cutting down on time spent in the waiting room.

• Self-Service Tablets: For patients who didn’t check in before arriving, self-service kiosks or tablets in the lobby allow them to complete forms quickly—without relying on staff.

When front desk staff no longer have to shuffle through stacks of paperwork or manually enter patient details, check-in speeds up significantly. Automated check-in tools in EMR software solutions allow them to focus on greeting patients, answering questions, and handling urgent requests instead of being buried in data entry.

Optimized Workflow Management

When staff don’t have a clear view of patient progress or pending tasks, things can slip through the cracks. Outdated data bleeds into the urgent care workflow and jeopardizes patients’ care experience. A patient tracking system with task prioritization helps to make a difference by providing:

• Real-Time Patient Updates: See where each patient is in their visit, from check-in to discharge.

• Color-Coded Queues: Easily identify patients waiting the longest or needing immediate attention.

• Room Availability: Ensure exam rooms are used efficiently and avoid bottlenecks.

EMR Features in Action

• Real-Time Alerts: If your patient has been waiting for over 20 minutes, the system sends a real-time alert to your staff or nurse so they can check in and update the patient on wait times.

• Instant Lab Result: Instead of manually tracking pending lab results, the EMR sends an instant notification when results are ready, ensuring the provider can review and act quickly.

• Prescription Finalization Alerts: As soon as a doctor finalizes a prescription, the system alerts the front desk to confirm with the patient’s pharmacy, eliminating unnecessary delays.

With real-time tracking and smart prioritization, your care center can stay organized, move patients through efficiently, and provide a better experience—without staff feeling overwhelmed.

Enhanced Staff Communication

Urgent care thrives on speed and coordination. The front desk, nurses, and providers must stay in sync. If communication lags, delays stack up, and patients wait longer than they should.

An EMR’s built-in messaging and team collaboration features help staff stay connected, prioritize urgent tasks, and streamline workflows, especially during peak hours. The result?

• There is no need to track down colleagues or wait on phone calls. Staff can send secure messages within the system.

• Providers can quickly assign follow-ups, prescription approvals, or discharge instructions without leaving the exam room.

• If a patient’s condition changes, nurses can notify the provider immediately—without disrupting the workflow.

• Receptionists can message triage nurses directly for faster room assignments instead of calling back and forth.

Better communication means better patient flow. When everyone is on the same page, patients don’t have to wait as long, staff can make faster decisions, and the workday feels less hectic.

Quick Access to Patient Records

The first step for urgent care centers aiming to improve efficiency is to sit down and critically review their existing manual workflows. By breaking down each step, clinics can identify inefficiencies and strategically adapt processes to EMR functionality that benefits both patients and clinicians.

Bridging Gaps in Care Data

Think of centralized patient data as a smart safeguard for patient care. When someone comes in for an urgent mental health evaluation, a clinician might begin assessing their immediate needs—but then a suicide risk alert pops up in the EMR. With this alert, the specialist can pivot to appropriate interventions that prevent escalation and help stabilize the patient. 

Consolidated EMR data is not just about preventing crises; it also smooths out the care process. Imagine a patient who was treated for a similar condition two months ago. With centralized data, the urgent care physician can quickly access the past visit summary and review existing X-rays instead of ordering another round of imaging. 

Manual processes often result in critical patient history getting lost in the shuffle. Fortunately, EMRs equipped with intelligent workflows allow urgent care teams to streamline intake, flag high-risk patients, and ensure clinicians have the data they need—when they need it.

Tap Into Our Expertise: Faster Check-Ins, Better Experiences

Today’s patients put a high premium on quick, seamless urgent care. If wait times drag on, patients gain frustrating experiences, which can turn to negative reviews and lost business. The right integrated EMR solution streamlines workflows, reduces delays, and ensures a smoother experience for both patients and staff.

With 1st Providers Choice, you’re not just getting software—you’re gaining a dedicated team to guide your transition. From setup and billing training to provider-specific workflows, we ensure your practice moves forward without disruption.

Call 480-782-1116 for a no-obligation software demo and see why so many urgent care centers are making the switch!

Cut the Wait, Keep Patients Coming Back

Let’s Talk EMR Solutions

Physician burnout is a growing crisis in the healthcare industry, driven by long hours, endless paperwork, and the constant pressure to deliver top-notch patient care.

One of the biggest contributors to burnout is the inefficiency of traditional electronic health record (EHR) and electronic medical record (EMR) systems. Many legacy medical software solutions heavily rely on manual data entry, increasing workload instead of reducing it.

Fortunately, advancements in EHR technology are shifting this narrative. Healthcare workflow automations is making processes smoother, reducing administrative burdens, and helping physicians reclaim their time.

Let’s explore further how EHR automation is reshaping healthcare by simplifying workflows, cutting down paperwork, and improving doctors’ quality of life.

Support Physician Well-Being with Smart EHR Systems

Explore EMR-EHRs Solutions

Understanding Physician Burnout

Emotional exhaustion, job dissatisfaction, and even early retirement are becoming all too common, putting a strain on the healthcare system. While recent AMA data shows that physician burnout rates have dipped below 50% for the first time since 2020, administrative burdens like excessive paperwork continue to take a toll. This burden creates a chain reaction: more medical mistakes, lower patient confidence, and a growing shortage of healthcare workers.

The Role of EHR/EMR Systems in Burnout

EHR and EMR systems were first introduced to make patient care and data management more efficient. But for many physicians, they’ve become a source of frustration, pulling them away from the very people they set out to help.

Key pain points of traditional medical software solutions include:

• Excessive Clicking and Navigation: Doctors often have to click through multiple screens to complete a single note.
• Data Overload: Cluttered interfaces make it difficult to find relevant information quickly.
• Duplicate Documentation: Re-entering patient information in multiple sections wastes valuable time.
• After-Hours Charting: Many healthcare providers complete notes and billing tasks at home, cutting into personal and family time.

How EHR Automation Reduces Administrative Burdens in Healthcare

EHR automation is a powerful physician burnout solution because it harnesses artificial intelligence (AI) and smart workflows to streamline administrative tasks, reduce cognitive overload, and support clinician well-being. By eliminating inefficiencies, automation allows physicians to focus more on patient care and less on paperwork.

See how EHR automation reduces physician burnout, making daily tasks easier and improving doctor productivity:

Cuts Documentation Time and Typing Fatigue

Extended documentation hours are one of the biggest causes of physician burnout. Medical practice automation tools, like IMSGo AI Transcript, enable doctors to dictate notes, instantly converting speech into accurate medical records. 

Customizable templates and predictive text also help by automatically filling in patient details based on past visits, diagnoses, and treatments. With less typing and fewer late-night charts, doctors have more time for patient care and a better work-life balance.

Boosts Efficiency with Automated Workflows

Automation enhances electronic health record efficiency by streamlining routine tasks such as medication orders, lab requests, and imaging referrals.

For instance, IMS’ Lab Orders and Tracking features suggest and pre-fill orders based on clinical guidelines and patient history, reducing the cognitive load on physicians. Clinical Decision Support (CDS) tools optimize healthcare workflows with automation by providing real-time alerts, flagging potential issues, and guiding evidence-based decision-making.

Prevents Errors in Coding and Billing

Mistakes in medical billing can cause claim denials and extra work. AI-driven coding assistants in EMR systems like IMS suggest ICD-10 codes based on patient-doctor conversations, reducing rework and lost revenue. By improving billing accuracy, healthcare workflow automations minimize the stress associated with reimbursement issues.

Simplifies Medication Management

Manual prescription entry and renewals consume valuable time. If you use a medical software solution with an E-Prescription feature, you can streamline the process by sending prescriptions directly to pharmacies, automatically reconciling medications, and checking for potential drug interactions. 

These automated features reduce prescribing errors, improve medication safety, and prevent unnecessary follow-ups for refills.

Optimizes Scheduling and Task Management

Physicians often spend valuable time coordinating appointments, follow-ups, and administrative tasks. AI-driven scheduling tools in IMS and other EMR systems use patient history, physician availability, and visit type to optimize appointment slots, reduce no-shows, and improve clinic efficiency.

Reduces Administrative Work with Patient Portals

Patient portals empower patients with self-service options, reducing the volume of phone calls, emails, and administrative follow-ups. By giving patients more control over their care, these tools lighten the workload for physicians and staff.

Key patient portal features include:

• Online appointment scheduling
• Automated reminders and follow-ups
• Secure messaging with physicians
• Instant access to lab results and prescriptions

Detects Early Signs of Burnout

Some EHRs use AI to monitor physician workload and identify signs of physician burnout before they escalate. These tools track time spent in the EHR or EMR systems, measure after-hours documentation, and analyze patient load. When they detect signs of excessive strain, they generate alerts, enabling proactive intervention before burnout escalates.

Reclaim Your Work-Life Balance with Smart EHR Automations

Physician burnout is a serious concern, and the EHR or EMR system you choose can either ease the burden or add to it. Selecting a reliable system with the right healthcare workflow automations can reduce administrative strain, streamline processes, and help physicians reclaim their time.

At EMR-EHRs, we provide medical software solutions that integrate smart charting, automated billing, and patient self-service tools, allowing clinicians to achieve a healthier work-life balance.

See firsthand how our AI in healthcare automations enhances productivity and reduce burnout. Schedule a demo today!

Prevent Physician Burnout with EHR Automations

Experience Our Solutions

Navigating cancer treatment is a delicate balancing act, with oncologists juggling chemotherapy cycles, radiation therapy, and detailed imaging results—all while maintaining precision and accuracy.

As a healthcare provider committed to delivering the best possible care, generic electronic health record (EHR) systems can hinder your efforts with inefficiencies. These systems often fall short in oncology, struggling with specialized terminology, intricate treatment plans, and the need for seamless collaboration among specialists.

Specialty-specific EHRs, however, are designed to meet these unique demands. They offer tailored features that streamline workflows and improve accuracy. With advanced tools for data analysis, compliance, and integration, these EHRs enable you to provide exceptional care more efficiently.

Let’s take a closer look at why specialty EHRs are a game changer for oncologists like you.

Transform Your Oncology Practice Specialty-Specific EHRs

Connect with Our Specialists Today!

Challenges in Oncology Documentation

Documenting oncology electronic medical records (EMR) is like working on a complex puzzle, where every piece needs careful attention and understanding from healthcare providers.

As oncologists, you face numerous complexities, including:

Chemotherapy Cycles

From recording the specific drugs administered to tracking dosages and any adjustments based on how patients respond—this meticulous documentation ensures treatment lcontinuity, patient safety, and risk management.

Radiation Treatments

Documenting radiation therapy involves capturing exact details like treatment areas, delivered doses, and techniques (e.g., IMRT, brachytherapy). This meticulous record-keeping facilitates accurate treatment planning and enables ongoing assessment of patient responses and treatment efficacy.

Imaging Results

Clear and detailed documentation is crucial for imaging modalities such as MRI, CT, and PET scans. It guides the formulation of optimal treatment strategies and facilitates effective disease monitoring over time.

Patient Consultations

Recording patient consultations entails summarizing discussions on treatment options, risks, benefits, and patient preferences. It emphasizes the importance of obtaining informed consent and providing continuous support to patients and their families throughout their healthcare journey. 

Why Generic EHRs Fall Short

Although versatile, generic EHR systems often encounter challenges when handling detailed oncology data. These limitations can lead to inefficiencies, inaccuracies in patient records, and hindered coordination of care, ultimately impacting the quality of cancer treatment and patient outcomes.

Let’s delve into the challenges your fellow oncologists encounter when managing oncology electronic health records.

Comprehensive Data Capture

Oncologists document a wide range of information—from specifics about tumors like size and location to genetic test results and how patients respond to treatment. Accurately recording this information is crucial for making well-informed decisions about patient care.

Treatment Complexity

Cancer treatment often involves multimodal therapies, including surgery, chemotherapy, radiation therapy, immunotherapy, and targeted therapies. Coordinating and documenting these treatments accurately is vital to avoid medication errors and ensure patient safety.

Longitudinal Care Coordination

Patient management can extend over months or even years and involves multiple specialists and healthcare settings. Maintaining clear and consistent records ensures that all healthcare providers involved in a patient’s care have access to the information they need, promoting seamless care transitions.

Regulatory Compliance

Oncology practices must adhere to stringent regulatory requirements, such as those outlined by the Centers for Medicare & Medicaid Services (CMS) and the American College of Surgeons Commission on Cancer (CoC). Specialty EHRs designed for oncology can help automate compliance tasks and ensure documentation meets regulatory standards.

Clinical Research and Trials

Many cancer care facilities participate in clinical research and trials. Oncology EMR systems that support structured data capture and integration with research databases are essential for facilitating participation, tracking outcomes, and ensuring compliance with study protocols.

As an oncologist, you know it’s more than just paperwork—it’s about having precise and efficient documentation that enhances patient care and drives advancements in cancer treatment. A specialty EHR can streamline your workflow, boost data accuracy, and improve patient outcomes.

Benefits of Specialty-Specific EHRs

Oncology EHR software provides tailored solutions to address the unique challenges oncologists face. These systems come equipped with oncology-specific templates, terminology libraries, and workflows that facilitate accurate documentation of treatment details. 

Here are some key advantages of top oncology EHRs:

Structured Data Templates

Specialty EHRs include customizable templates specifically designed for oncology workflows. These templates standardize data capture and ensure comprehensive documentation of all relevant information.

Integrated Decision Support

Oncology EHRs often include clinical decision support tools that provide evidence-based treatment recommendations, drug interaction alerts, and reminders for follow-up care. These features enhance patient safety and support oncologists in making informed clinical decisions.

Interoperability

Effective communication and data exchange between different healthcare providers and systems are crucial in oncology care. Specialty EHRs support interoperability standards, enabling seamless sharing of patient information across care settings while maintaining data security and privacy.

Efficiency and Productivity

By automating routine tasks, such as documentation and coding, specialty EHRs reduce administrative burdens and allow oncologists like you to spend more time on direct patient care. Streamlined workflows contribute to improved practice efficiency and staff satisfaction.

Analytics and Reporting

Oncology EHRs offer robust reporting and analytics capabilities that enable practices to analyze clinical outcomes, monitor performance metrics, and participate in quality improvement initiatives. These insights support evidence-based practice and continuous quality improvement.

Reshaping Oncology Care with Specialty EHRs

Choosing the right electronic health record system is crucial for oncology practices striving to provide high-quality care. Specialty EHR systems designed for oncology streamline data capture, ensure compliance with regulatory standards, and support clinical research efforts. These systems also support vital clinical research efforts, facilitating data integration and analysis crucial for advancing treatment protocols.

By investing in these tailored systems, your practice can enhance efficiency, improve patient outcomes, and advance the field of cancer care through comprehensive, well-documented records and informed decision-making.

Tap Into Our Expertise

Are you curious how specialized oncology EHR software can take your practice to the next level? Explore our oncology IMS, designed to streamline patient data management with customizable templates and intuitive interfaces. Our specialty EHR integrates scheduling, billing, and administrative tasks into one platform, freeing up more time for patient care.

Elevate your practice with over 400 customizable reports that help you make smarter decisions and enhance patient outcomes. Our EHR software is custom-built for oncology, perfectly aligning with your practice’s unique needs.

Experience the benefits IMS offers by calling (480) 782-1116 or filling out this form. See how our high-quality, specialty-specific EHR system can enhance your practice’s efficiency and performance.

Harness the Benefits of Oncology-Specific EHR

Schedule Your Consultation Today!

High retention rates are a testament to patient satisfaction, trust, and a positive healthcare experience. For single and multispecialty clinics, improving patient retention and keeping them engaged with ongoing care ensures a steady revenue stream.

Yet sustaining effective communication with patients poses a significant challenge, especially given the growing healthcare demands and changing expectations. Clinics also recognize that disengaged patients can severely impact their practices.

Adopting patient electronic health records (EHR) and providing patients access to a care portal, app, and other engagement tools can transform their care experience positively. These healthcare technologies streamline administrative tasks, minimize wait times, and greatly enhance patient satisfaction.

Start Retaining More Patients Today

Choose the EMR-EHR Advantage

Start with Efficient Scheduling

Imagine a world where scheduling appointments is a breeze. Booking appointments with an electronic patient record makes this a reality. Here’s how it works:

• Efficient Scheduling: The integrated system allows patients to book appointments online at their convenience, with no more back-and-forth phone calls or long hold times.

• Reduced Wait Times: The system adeptly manages appointment slots with real-time updates and smart scheduling, resulting in shorter patient wait times.

• Appointment Reminders: Automated reminders via text or email reduce no-shows and keep patients informed about their upcoming visits.

This streamlined approach not only saves time for your staff but also makes the whole process hassle-free for patients. Advanced solutions also cater to urgent or emergency appointments through handheld integration, voice response capabilities, and point-and-click scheduling functionalities.  

Boost Your Communication Game

Today’s patients are increasingly tech-savvy and value convenience in their care interactions. This growing preference necessitates clinics to provide them with sophisticated tools like:

• Patient Mobile App: Integrated with the provider’s app and EHR, this app allows patients to access their medical records, schedule appointments, receive reminders, and communicate securely with their healthcare team—all from their mobile devices.

• Patient Portal or Care Portal: Clinics can bridge communication gaps by combining the EHR and patient care portal. With a seamless user interface across different devices, patient portals enable patients to view lab test results, request prescription refills, and send messages to their providers from their phones or laptops.

• Telehealth Services: Integrated into the portal and mobile app, telehealth enables patients to have virtual visits with their providers. This option is particularly valuable for remote consultations, follow-up appointments, and managing chronic conditions without the need for in-person visits.

At the front desk, staff can actively advocate for using these engagement tools among patients by emphasizing practical benefits, such as accessing health information and completing specialty-specific questionnaires before appointments. 

Make Care Coordination a Breeze

When primary care physicians and specialists don’t communicate effectively, it can create bottlenecks in patient care. Studies find that specialists lack critical patient information in 68% of instances, causing unnecessary delays and potentially jeopardizing patient health.

Integrated EHR systems play an important role by facilitating seamless exchange of patient data—from medical history to diagnostics. EHR solutions are designed to be interoperable, meaning they can communicate and exchange data with other systems. This feature ensures specialists are well-informed to deliver prompt and optimal care.

Optimize Retention through Precision Care

To ensure patients return consistently, it is important to deliver exceptional care every time. Integrating clinical guidelines and protocols allows providers instant access to best practices and evidence-based approaches for each patient. 

This integration also enables timely alerts for screenings and personalized treatment plans. For instance, a 40-year-old patient visits their family medicine clinic for a routine check-up. The clinic’s EHR system is equipped with integrated preventive care guidelines.

During the visit, the EHR alerts the provider that the patient is due for a colorectal cancer screening (an alert that the system flags based on the patient’s age and family history). The provider discusses the importance of the screening with the patient, schedules the procedure, and sends a reminder through the patient portal. This proactive approach ensures adherence to preventive care guidelines and fosters patient trust, increasing the likelihood of continued care with the clinic.

Unlock Personalization with Data

When boosting patient retention in healthcare settings, consider this view: every patient is unique, and so is their EHR data. Clinicians who recognize this point turn to EHR data when tailoring treatment plans. 

With an EHR-integrated patient portal, providers can also personalize care by sending educational materials relevant to each patient’s health status. These resources may include nutrition guides, exercise plans, stress management techniques, and mindfulness practices.  

For example, a patient with diabetes might receive tips on managing their condition, reminders for regular check-ups, and updates on new treatments. This custom approach instills trust in providers and the prescribed therapies.

Predictive Analytics for Proactive Care

For advanced solutions, clinics should consider implementing predictive analytics models within the EHR. Providers can use this tool to identify patients at risk of non-compliance and initiate early interventions, personalized outreach campaigns, or preventive care measures.

Takeaway

High patient retention rates are not just a metric of success but a reflection of patient satisfaction and positive healthcare experiences. For clinics, maintaining patient engagement and providing ongoing care is crucial for fostering long-term relationships while meeting the bottom line.

Clinics can revolutionize the patient care journey by adopting EHR systems, providing telehealth services, and offering access to patient care portals and apps. These engagement solutions streamline scheduling, care coordination, precision care, and personalized communication.   

Tap Into Our Expertise 

Want to keep your patients coming back? 1st Providers Choice is here to help with our top-notch EHR and practice management solutions tailored just for you. We offer reliable, integrated tools to make patient care a breeze, including:

• Patient Appointment Software: Easily manage your schedule and reduce no-shows.

• Patient Healthcare Portal: Give your patients quick access to their health information and boost their engagement.

• Mobile App for Providers and Patients: Keep communication smooth and coordinated with our handy mobile app.

Our easy implementation roadmap covers everything from data conversion to training and onsite support nationwide. See how our EHR system can boost patient retention in your practice. Call (480) 782-1116 for a demo today!

Keep Your Patients Coming Back

Explore Retention-Focused EHR Solutions 

Our Electronic Health Record software is one of the most trusted, well-designed specialty healthcare products in the market today. Not only is it a secure, full-featured electronic medical records system, but it is also fully integrated with a multitude of useful medical management office modules that improve the workflow of your practice. See how our Electronic Health Record software can help your practice improve care quality for patients, reduce risk, cut costs, and increase revenue.

Click here to watch a video about our fully certified EHR software. Call 480-782 -1116 or contact us online to learn more.

For behavioral health organizations the advantages of switching to a mental health EHR are many. Yet, few EHR vendors have produced a tried-and-true software solution suitable for behavioral health providers. With 1st Providers Choice, psychiatrists, psychologists, professional counselors and other mental health providers have finally found an end-to-end EHR solution that meets their extensive charting needs.

Senior PsychCare (SPC) recently implemented our mental health EHR and billing modules across its various Texas locations and has achieved improved results in billing and patient care. Their more than 60 mental health providers have benefitted from simplified workflows, more efficient documentation, customized reports, and more. Following are some of the features that SPC’s behavioral health specialists have benefitted from:

Specialized content and customization: EHR systems designed with mental health providers in mind include features that are most relevant to behavioral health specialists. The systems also allow for a high level of customization in order to meet the specific needs of providers practicing within the mental health field. For SPC, this has included specialty-specific diagnoses and treatment plans, preventative care resources and psychiatric management tools, among others.

Real-time data: With mental health-specific EHR software, providers can create reports to conduct analyses of patient progress. All it takes is a few quick mouse clicks to export the data from the EHR.

Alerts and reminders: EHR software for mental health facilities allows providers to set up daily, weekly or monthly alerts. This can be useful for following up with suicidal patients or with those taking antipsychotics with potentially harmful side effects. This has been beneficial, in SPC’s case, for treating patients at Long Term Care facilities, as they need continuous monitoring and follow-up care.

Continuity of care: SPC maintains active contact with other physicians regarding changes in their patients’ mental status, diagnostic services, psychological treatments, and medications – and EHR software allows for thorough documentation of these changes. With mental health EHR software, behavioral health specialists at SPC are also able to share visit notes with other providers responsible for their patients’ care.

Learn more about our mental health-specific EHR features. Contact us today to speak with one of our expert EHR consultants or to schedule a free demo.

About Senior PsychCare: Senior PsychCare was founded by physician and specialized psychiatrist Dr. Leo Borrell, a leader in innovative care for stress and age-related problems. SPC is affiliated with Medipsych and Senior Psychological Care of Houston, San Antonio and Dallas, and employs more than 60 mental health providers in facilities throughout these major Texas cities. SPC provides independent evaluations, psychiatric management and mental health services. They also work in collaboration with mental health programs and medical providers who lack the resources of a comprehensive team of medical health specialists.

The annual PPS/APTA Conference & Exhibition is kicking off today at the Wynn Resort in Las Vegas, Nevada. Physical therapists in attendance will be able to interact with other physicians in their specialty, peruse the booths of exhibitors such as physical therapy EHR vendors, and even earn continuing education credits. Organized by the Private Practice Section of the American Physical Therapy Association, the event ends Saturday, October 27.

Physical therapists, their assistants, and even practice administrators who arrived in Vegas early were able to benefit from two pre-conference workshops. Held on Wednesday, the workshops focused on accountable care organizations and shared savings environments, as well as the claims process, which includes coding, appeals, and audits.

Over the next three days, there will be lectures, discussions and seminars for physical therapists to attend and participate in. Aside from covering medical topics of interest to practicing physicians, there will also be a great focus on health IT-related topics. A few sessions to note include:

• Health Information Exchange and Its Impact to the PTPP
• Green Means Go:  Using Dashboards to Improve Financial Performance
• Moving Your Practice into the “Cloud” (for physicians considering a cloud-based EHR)

After attending the cloud-themed session, physical therapists who want to learn more about electronic health record technology can stop by Booth 517 to view a live demonstration of 1st Providers Choice’s physical therapy EHR and practice management software. Physical therapists will find that cloud-based EHRs are efficient, cost effective solutions for electronic charting.

Many Allscripts users were shocked earlier this month when the company made public that it would no longer be selling the MyWay product and that further development on the software would be coming to a stop. The fact that the MyWay system will not meet requirements for meaningful use stage 2 (nor will it be able to process ICD-10 codes) has led many users to consider other electronic charting alternatives. One of these options is 1st Providers Choice – a fully certified EMR system with custom solutions for more than 30 medical specialties.

While Allscripts has offered to upgrade MyWay users to their Professional Suite system at no cost, Professional Suite isn’t likely to meet the needs of all physicians – specifically those in smaller practices. Another important thing to note is that, because MyWay and Professional Suite are starkly different system, making the transition from one product to the other will require a data conversion, implementation and training. Knowing this, physicians may choose to take on a new EMR implementation with a software system that best meets their needs – and that might not necessarily be Allscripts Professional Suite. Plus, amid rumors of an Allscripts buyout, healthcare professionals may feel more at ease with a stable, more customer-oriented vendor.

With countless Allscripts data conversions completed, 1st Providers Choice remains committed to providing a quality EMR solution for healthcare professionals across a wide range of medical fields. Our EMR software is both meaningful use and ICD-10 compliant and physicians find that learning to use our EMR has never been easier.

Are you dissatisfied with Allscripts MyWay or Allscripts Enterprise? Thinking about transitioning to a new, fully certified EMR? Contact us today at 480-782-1116 for more information about converting your Allscripts data to 1st Providers Choice.

The American Academy of Pain Management (the Academy) is holding its 23rd Annual Clinical Meeting in Phoenix, Arizona from September 20 to 23. This will be the fourth year that the conference is held in partnership with the Arizona Center for Integrative Medicine, which is part of the University of Arizona network.

More than 1,500 medical professionals are expected to attend the conference, including physicians, nurses, psychologists, physical therapists, and nurse anesthetists, among others. During the meeting, physicians will participate in lectures and discussions about pain management care. Exhibitors will also showcase some of the services, trends and products new to the pain management field – including pain management EMR software.

1st Providers Choice will be exhibiting their pain management EMR, giving physicians a chance to learn about the exciting features that are making charting more efficient for pain management caregivers. Our software was designed with pain management specialists in mind. By using it physicians are able to provide better patient care, improve workflows and increase revenue.

To learn more about IMS’ fully certified pain management EMR software and to view a free demo showcasing the EMR’s pain management-specific features, visit Booth 301 at the meeting.

The American Academy of Pain Management is a nonprofit organization that represents physicians who treat patients suffering from pain. The Academy offers opportunities for continuing education, credentialing for pain management caregivers, pain management publications, and advocacy for people with pain. It is the largest pain management organization in the United States.